Deflect repeat contract questions instantly
Employees get accurate answers from your own content – freeing your team for complex cases. No more repeating the same advice.
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Why it matters
The problem this solves.
Repeat contract questions
Your support team keeps answering the same contract term questions over and over.
Slow onboarding
New hires get lost in contract PDFs and can’t find the answers they need.
Regional inconsistencies
Contract explanations vary across regions – causing confusion and delays.
No visibility
You don’t know which contract questions trip employees up most.
The Chatref solution
Keep contract answers alive.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI answers from your old guide, giving the exact next step. The switch completes. They upgrade – no queue, no wait, no trial lost to friction
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training needed.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Real teams cut contract questions in half
How Chatref keeps employees moving with instant, accurate answers
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Contract questions used to flood our inbox. Now Chatref answers from our own agreement docs – no more made-up responses.
Employees get the exact next steps for their contract questions, not just dead-end article links.
of import questions answered before they reach the team
One set of contract explanations works for every region and language – no more regional inconsistencies.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you give it.
How fast is setup during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
Does it work with different file formats?
Yes. It handles help docs, guides, site pages, and files. Answers across languages from one set of content.
Is my imported content kept private?
Yes. Your content stays yours. Chatref never searches the web or shares your data.
Will customers notice the change?
No. Your AI answers in your brand’s voice using your content – same help, just faster.
Can it answer questions about our import format?
Yes. It pulls answers straight from your import guides, showing the exact steps you wrote.
What if an import fails?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Will it assist with field mapping?
Yes. It guides users through matching columns to fields using your documentation rules.
Deflect contract questions instantly – free start
Paste your docs and let AI answer employees in your brand’s voice.
Part of Chatref for Employment Law Support · Legal Services hub · pricing.