Automate support with your own answers
Chatref turns your help docs into AI agents that resolve repeat questions instantly. Scale support without adding headcount.
Featured on
Why it matters
The problem this solves.
Repeat questions
Your team answers the same basic questions over and over.
Slow onboarding
New users can’t find the next step in your help docs and give up.
Off-hour tickets
Support tickets pile up when your team isn’t available.
No insights
You don’t know which questions confuse customers most.
The Chatref solution
Scale support as your product grows.
Customers ask the same things over and over. Chatref deflects repeat questions before they hit your queue. AI answers from your docs – no dead ends or guesswork. Humans handle only the cases that need a person. Scale support without adding headcount
Real questions
What Chatref answers here.
AI answers ‘How do I download the software?’ from your docs – instantly.
Custom action logs users in right inside the chat – no extra steps.
Human agent jumps in for complex legal questions with full context.
Lead form pops up after solving a support question – easy capture.
Under the hood
The features that power it.
Loved by support teams
Cut support volume in half with instant answers
See how teams slash repeat questions using their own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our import guide was buried online. Now Chatref pulls the exact steps users need – no more 'how do I start' emails.
Users get field mapping steps from our own docs – not generic advice. Trust in our product went up.
of import questions answered before they reach the team
One set of guides handles every region and time zone. No more overnight import piles.
Won’t outdated content mess up my AI agent?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you give it.
How fast is setup during a migration?
Minutes. Upload your content, add one snippet, and your AI starts answering. No rewrites or coding needed.
Does it work with content in different formats?
Yes. It handles help docs, guides, site pages, and files – all from one set of imported content.
Is my old content kept private?
Yes. Your content stays yours. Chatref only answers from what you import – never searches the web or shares your data.
Will customers notice a change?
No. Your AI answers in your brand’s voice using your content – same help, just faster.
Can it answer questions about our import format?
Yes. It pulls answers straight from your import guides, so users see the exact steps you wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Automate support with your own answers – free start
Paste your help docs and let AI handle repeat questions in your brand’s voice.
Part of Chatref for Family Law Support Chatref · Legal Services hub · pricing.