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Give clients clear legal rights info instantly

Your team reduces manual work. Clients get accurate answers in your brand’s voice, 24/7, from your own content – no repeating the same answers.

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Why it matters

The problem this solves.

Repeat legal questions

Your team keeps answering the same basic rights info over and over.

Slow responses

Clients wait too long for answers about their rights.

Inconsistent advice

Legal info isn’t the same across all your support channels.

Outdated info

Keeping legal content updated across all platforms is a hassle.

Give clients instant answersFree up your legal teamKeep info updated automaticallyCapture warm leads from inquiries

The Chatref solution

Give clients clear legal rights info instantly.

Fig. 1 · Give clients clear legal rights info instantly – AI answers from your government content – no made-up replies or dead ends

A client asks about their rights. AI pulls the exact answer from your legal docs, in plain language. They get what they need – no queue, no wait, no lost trust.

Real questions

What Chatref answers here.

Answer ‘How do I switch CRMs?’ from your old help docs instantly.

Resolve ‘Where’s my data?’ in the chat with one click – no email loops.

Capture warm leads from customers asking about CRM moves.

Turn chat insights into fixes for your migration gaps.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

More CRM solutions

Solve the next job too.

See all of them on the Chatref for Government Legal hub.

Legal Aid Support Chat

Court Procedure Guidance

Legal Forms Assistance

View all Chatref for Government Legal solutions

Loved by support teams

Real teams cut legal rights questions in half

How teams keep clients moving with instant, accurate answers

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Clients get plain-language rights info from our own content – no more made-up replies. Our team handles complex cases again.

Pinehook

One agent now answers rights questions across web, email, and chat – no switching tools.

Cardinal CRM
68%

of import questions answered before they reach the team

Pay-as-you-go pricing with no per-seat fees lets us scale support without adding headcount.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t outdated content give bad answers?

You pick what to import. Start with your best guides, then use insights to update what’s stale. The AI only answers from what you give it.

How fast is setup during a migration?

Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.

Does it work with content in different formats?

Yes. It handles help docs, guides, site pages, and files – all from one set of imported content.

Can I keep my old content private?

Absolutely. Your content stays yours. Chatref only answers from what you import – never searches the web.

Will customers notice a change?

No. Your AI answers in your brand’s voice using your content, so help stays consistent but faster.

Can it explain our import format?

Yes. It pulls answers straight from your import guides, showing users the exact steps you wrote.

What if an import fails?

It lists common reasons from your docs and hands off to your team with full context for anything unusual.

Does it help with field mapping?

Yes. It walks users through matching columns to fields using the rules in your documentation.

Give clients clear legal rights info instantly

Start for free – paste your content and let AI handle the rest.

Start for freeTalk to an expert

Part of Chatref for Chatref for Government Legal · Legal Services hub · pricing.