Scale IP support without adding headcount

Chatref answers valuation questions instantly from your own content – so your team focuses on strategic work. Complex cases hand off with full context.

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Why it matters

The problem this solves.

Repeat questions

Your team keeps answering the same basic IP valuation questions over and over.

Slow onboarding

Customers can’t find the exact next step in your help docs and get stuck.

Global coverage

Managing IP documentation across regions takes too much time.

Deflect repeat questionsShorten onboarding timeCover every region easilyTurn questions into insights

The Chatref solution

Scale IP support without adding headcount.

Fig. 1 · Scale IP support without adding headcount – AI answers your IP questions from your own content – no dead ends or guesswork

Real questions

What Chatref answers here.

Answer ‘How do I switch CRMs?’ from your docs – no new training.

Resolve ‘Where’s my data?’ in chat with one click – no emails.

Capture leads from customers asking about CRM moves.

Turn chat insights into fixes for your migration gaps.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

Solve the next job too.

See all of them on the Chatref for Intellectual Property hub.

IP Portfolio Management Support

AI for IP Licensing Questions

IP Due Diligence Assistance

View all Chatref for Intellectual Property solutions

Loved by support teams

Teams cut IP support questions in half

How Chatref deflects repeat questions with your own content

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Chatref answers IP valuation questions directly from our guides – no more made-up responses. Our team only sees the complex cases.

Pinehook

Users get exact steps from our docs, not dead-end links. Handoffs include full context, so we resolve issues faster.

Cardinal CRM

68%

of import questions answered before they reach the team

One set of content now supports every region and language. No more overnight backlog of IP questions.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t this replace human expertise in IP valuation?

Chatref handles routine questions – your team focuses on complex cases with full context.

How do you ensure accuracy in IP valuation answers?

Chatref only answers from your own content, never making things up.

Can it integrate with our existing IP management tools?

Chatref works alongside your tools, handling questions and capturing leads.

What if the AI gets valuation questions wrong?

Human handoff ensures complex cases are handled with full context.

Won’t importing old content just bring in outdated answers?

You choose what to import. Start with your best guides, then use built-in insights to spot what needs updating.

How long does setup take during a migration?

Minutes. Upload your content, drop in one widget snippet, and your AI starts answering.

What if my old content is in different formats or languages?

Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of imported content.

Free up your IP team – start for free today

Let AI handle routine valuation questions from your own content, so your team focuses on strategic work.

Start for free Talk to an expert

Part of Chatref for Chatref for Intellectual Property · Legal Services hub · pricing.