Turn visitors into warm leads with AI chat
Capture intent and qualify prospects automatically – no forms, just real-time support that works 24/7.
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Why it matters
The problem this solves.
Repeat questions
Support wastes time answering the same FAQs over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
Missing leads
Visitors leave without contacting you because they can’t find answers.
No visibility
You don’t know what questions visitors ask before leaving your site.
The Chatref solution
Keep support fast as your product grows.
A customer asks about a new feature. AI pulls the exact steps from your guide. They finish setup – no queue, no wait, no support ticket. Results depend on your content.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your own help docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads asking about CRM moves – no forms needed.
Fix migration gaps with chat insights – no guesswork.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Personal Injury Law Firms hub.
Loved by support teams
Turn visitors into warm leads with AI chat
See how teams capture and qualify leads 24/7 – without forms or waiting.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref captures every lead that visits our site, even at night. No more missed opportunities because we’re offline.
Potential clients ask the same questions over and over. Chatref qualifies them instantly with our own content – no generic advice.
of import questions answered before they reach the team
We see what questions visitors ask before they call. Now we know exactly what to improve in our onboarding.
Won’t clients prefer speaking to a real person?
Many prefer quick answers online – Chatref handles those while routing complex cases to your team with full context.
How do we ensure the AI gives accurate legal information?
Chatref only answers from your approved content – no generic or made-up responses.
What if the AI can’t handle a client’s specific question?
It seamlessly hands off to your team with full conversation history.
How does this integrate with our existing case management software?
Chatref connects to your tools – no need to re-enter client data.
Won’t importing old content just bring in outdated answers?
You choose what to import. Start with your best guides, then use insights to spot updates needed.
How long does setup take during a migration?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
What if my old content is in different formats or languages?
Chatref works with help docs, guides, site pages, and files. It answers across languages from one set of content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web.
Turn visitors into leads with AI chat – free
Start for free and capture warm leads instantly with no forms.
Part of Chatref for Chatref for Personal Injury Law Firms · Legal Services hub · pricing.