Answer client questions instantly with your firm’s legal expertise
Chatref provides 24/7 AI support that resolves client inquiries using your own legal content – no repeat questions, no missed leads, and accurate answers every time.
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Why this matters
Support gets stuck on repeat questions
Stop wasting time on the same old answers. Chatref handles your product’s repeat questions instantly with your own guides – so your team can focus on what really matters.
Inbound Client Queue
Questions arrive from the website intake widget, consultation booking, and case-status & fee enquiries – all feeding a single support pipeline.
Firm Knowledge Base
Chatref indexes your practice areas, intake rules, and fee schedules – verifying every response against your own firm content. It never gives legal advice.
Smart Output Routing
Most enquiries get an instant answer. Qualified matters and anything needing advice are routed to an attorney or the intake team with full context.
Answered Instantly
90%+ of intake, booking, fee, and case-status questions resolved on the spot.
Warm Attorney Handoff
Escalated to an attorney or the intake team with the full conversation transcript.
Setup and import questions arrive from everywhere, at all hours, and converge on Chatref. Chatref answers them from your own CRM guides, and those answers reach every user, on every channel and in every region.
Same questions, every day
Your team keeps answering the same setup, import, and permission questions over and over.
Work slows to a crawl
Admins get pulled away from product work as tickets pile up, and users stall before finishing setup.
Missed chances to connect
Valuable leads from support chats slip away because no one captures them.
What you get
Four wins for legal teams
The big picture
Legal teams answer clients instantly from your own content, not the web
Inbound Enquiries vs. Intake Capacity
As the firm grows matters and marketing, enquiry volume grows exponentially. Intake-staff capacity stays flat – creating a widening gap of unanswered prospective clients.
Support Diagnostics
Nearly 190 enquiries go unanswered daily – many lost to the next firm that picks up.
With Chatref
Chatref answers the gap instantly from your own intake rules – turning enquiries into booked consultations.
As a firm scales matters, marketing, and clients, inbound enquiries climb steeply. Without Chatref, the share answered by intake staff barely moves – prospective clients give up and call the next firm. Chatref answers the growing gap from the firm's own intake rules and FAQs, so the team stays calm and no qualified lead is missed.
How it works
Turn your help docs into instant answers
Feed Chatref your setup guides and FAQs once. It learns them to answer customer questions 24/7 – so your team handles only the cases that need a person.
Add your help docs and guides Upload setup guides, import walkthroughs, and permission FAQs. Chatref digests them fast to start answering questions straight from your own content.
Drop the widget on your site Embed Chatref in minutes. It’s ready to answer questions about contacts, pipelines, or permissions – instantly.
AI answers from your content Customers get instant answers to repeat questions – no dead-end links, no digging through docs. AI resolves the issue in your brand’s voice.
Human handoff with full context When a question needs a human, Chatref hands it off with the full chat history so your team picks up without missing a beat.
The toolkit
Every job, mapped to a feature.
One AI agent, and a toolkit around it. Each card links to the feature that does the work.
AI-powered support
Find your industry
One AI agent that answers the questions your customers actually ask – across every tool and language. 300+ Saa
Real questions
Legal questions answered instantly
Clients ask about case status – Chatref provides instant updates.
Prospective clients submit overnight questions – Chatref captures leads automatically.
Repeated fee or process questions are answered instantly by the AI.
Complex legal inquiries are handed off to humans with full context.
AI-powered legal support
Solve client questions with your firm’s expertise
Stop repeating answers – let AI handle routine questions so you focus on what matters. Turn your content into instant help.
The math
Save time and money with instant support
Every chat Chatref handles means fewer tickets for your team. It answers questions from your own content, so customers get help fast – and you save on support costs. Your results depend on your product and content.
- Deflect repeat questions before they hit your queue.
- Cut response times from hours to seconds, 24/7.
- Scale support globally without adding staff or shifts.
- Turn routine chats into warm leads for your sales team.
- Free up admins to focus on high-value work.
- Use chat insights to improve your docs and reduce questions.
Loved by support teams
CRM teams, scaling support without scaling admins.
How CRM platforms use Chatref to answer setup, import, and permission questions before they reach the team.
Chatref took over the import and field-mapping questions that used to fill our queue. Our admins finally spend their time on the migrations that actually need a person.
New customers used to wait a day for setup help. Now they configure pipelines on their own and reach their first deal the same day.
It answers permission and role questions from our own docs, in our own voice. Most admins cannot tell it apart from the team.
of setup and import questions answered before they reach an admin
One agent covers our EU and US accounts in their own language, so we retired the after-hours import desk for good.
Will Chatref provide accurate legal answers?
Chatref only answers from your firm’s own content, ensuring accuracy. It never makes up responses like generic chatbots.
Is Chatref just a search box in a chat window?
No. It gives instant answers and can take action – like resetting passwords or updating permissions – right inside the chat.
Can Chatref handle complex legal questions?
The AI resolves routine inquiries and hands off complex cases to your team with full context.
Does Chatref replace our support team?
No. It deflects repeat questions so your team can focus on the cases that need a person.
How long does setup take?
Most teams go live in under an hour. Add your content, drop in one snippet, and you’re done – no training or coding required.
Can Chatref answer questions in other languages?
Yes. It answers in the user’s language using your translated content. One widget covers every region you serve.
What if our legal docs are outdated?
It only uses what you give it. When you update your docs, it uses the new content immediately – you stay in control.
How do we know what users are asking?
It sends a weekly insights email. It shows the top questions, where your docs are weak, and what to fix next.
Does Chatref charge per agent seat?
No. You pay based on usage – not per seat. Scale support without your bill growing with every new hire.
Will Chatref work for complex legal questions?
Yes. As long as your content covers those topics, it can answer them – and hands off to a human if needed.
Can Chatref take action inside our systems?
Yes. It can trigger account tasks like resetting permissions or updating settings – all from your help docs.
What if Chatref can’t answer a question?
It hands off to a human with full chat history – so no one repeats themselves or loses context.
Bring Chatref to your chatref for personal injury law firms.
Add your help docs, drop in one snippet, and let Chatref answer the first questions – free to start.
Part of the Legal Services support hub · see pricing.