Instantly answer client questions – focus on high-value cases
Automate routine updates and FAQs with AI that uses your own case files. Scale support without adding headcount.
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Why it matters
The problem this solves.
Repeat questions
Clients keep asking the same things about case status and documents.
Wasted time
Your team spends too much effort on routine updates instead of high-value work.
Scattered files
Case files and documents are hard for clients to find.
Manual follow-ups
Keeping clients informed takes too much of your team’s time.
The Chatref solution
Keep support up to date as your product grows.
Customers ask about new features. AI pulls answers from your latest guides. They get help fast. Your team handles only the tricky cases. Support scales with your product – no adding headcount.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training needed.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Personal Injury Law Firms hub.
Loved by support teams
Teams cut repetitive client questions by half
How firms automate case status updates and document access with their own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Clients instantly get case status updates and document links – no more repetitive emails. Our team focuses on high-value work.
Chatref answers only from our case files. Clients trust the responses – no made-up legal advice.
of import questions answered before they reach the team
Automated follow-ups keep clients informed. Our team handles only the complex cases that need a person.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you give it.
How fast is setup during a migration?
Minutes. Upload your content, drop in one widget snippet, and your AI starts answering. No rewrites or coding needed.
Does it work with different content formats?
Yes. It handles help docs, guides, site pages, and files – all from one set of imported content.
Can I keep my content private?
Yes. Your content stays yours. Chatref never searches the web or shares your data.
Will customers notice changes?
No. Your AI answers in your brand’s voice using your imported content – same help, just faster.
Can it answer questions about our import format?
Yes. It pulls answers straight from your import guides, so users see the exact steps you wrote.
What if an import fails?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Start for free – let AI handle routine client questions
Paste your case files and let Chatref answer instantly in your brand’s voice.
Part of Chatref for Chatref for Personal Injury Law Firms · Legal Services hub · pricing.