Scale support as your custom home design software grows
Chatref answers repeat questions instantly from your own guides – so your team tackles only the cases that need a human.
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Why it matters
The problem this solves.
Repeat questions
Support keeps answering the same basic feature questions over and over.
Slow onboarding
New users can’t find the exact next step in your guides and give up.
Regional gaps
Keeping design guides updated across regions is tedious and inconsistent.
Missed leads
Free trials end with users who didn’t find value fast enough.
The Chatref solution
Scale support as your product grows.
Customers ask about features, pricing, or setup. AI pulls answers from your guides and docs. They get help 24/7, in their language. Your team handles only the hard cases.
Real questions
What Chatref answers here.
'How do I switch CRMs?' – AI answers from your docs instantly.
'Where’s my data?' – One-click fix in chat, no email loops.
Pricing questions captured as warm leads for sales.
Chat insights reveal gaps in your migration guides.
Under the hood
The features that power it.
Loved by support teams
Cut support volume with your own content
See how teams deflect repeat questions and speed up onboarding.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact setup steps from our guides – no more 'how do I start' tickets. Users move faster, and we focus on real issues.
Our pricing FAQ now captures warm leads automatically. Sales picks them up with full context – no more lost opportunities.
of import questions answered before they reach the team
One set of updated guides handles every region. Support tickets dropped overnight, and we scale without adding headcount.
Won’t importing old content bring in outdated answers?
You pick what to import. Start with your best guides, then use insights to update gaps. Your AI only answers from what you give it.
How long does setup take?
Minutes. Upload your content, add one widget snippet, and your AI starts answering instantly.
Does it work with different content formats or languages?
Yes. It handles help docs, guides, site pages, and files across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web.
Will customers notice a change?
No. Your AI answers in your brand’s voice using your imported content – the same consistent help, just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, showing the exact steps your team wrote.
What if something goes wrong during import?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Scale support with your own content – free start
Paste your guides and let AI answer instantly in your brand’s voice.
Part of Chatref for Chatref for New Home Builders · Real Estate hub · pricing.