Turn your docs into 24/7 support
Chatref answers questions instantly from your content – scale support without adding headcount.
Featured on
Why it matters
The problem this solves.
Repeat questions
Your team answers the same basic support questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
High support costs
Scaling customer support with more agents gets expensive fast.
Inconsistent support
Providing 24/7 coverage across regions and time zones is tough.
The Chatref solution
Keep support scaling with your product.
Customers ask about new features. AI pulls answers from your latest guides. They get help 24/7, in their time zone. Your team handles only the hard cases. Support keeps pace as you grow.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training needed.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Real teams cut support tickets in half
How Chatref turns your docs into instant, accurate help
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our setup guide used to get lost in search. Now Chatref pulls the exact steps users need – no more 'how do I start' tickets.
Users see the exact troubleshooting steps from our own docs – not generic advice. Trust in our product went up.
of import questions answered before they reach the team
One set of guides now handles every region and time zone. Questions no longer pile up overnight.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to update gaps. Your AI only answers from what you give it.
How fast is setup during migration?
Minutes. Upload content, add one widget snippet, and your AI starts answering – no coding or waiting.
Does it work with different content formats?
Yes. It handles docs, guides, site pages, and files in any language – all from one set of imported content.
Is my old content kept private?
Yes. Your content stays yours. Chatref only answers from what you import – never searches the web or shares data.
Will customers notice the change?
No. Your AI answers in your brand’s voice using your content – same help, just faster and 24/7.
Can it answer questions about our import format?
Yes. It pulls answers straight from your import guides so users see the exact steps you wrote.
What if imports fail?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation rules.
Turn your docs into 24/7 support – free start
Drop in your help docs and let AI answer questions instantly in your brand’s voice.
Part of Chatref for Real Estate Investment Support · Real Estate hub · pricing.