Answer marketing questions instantly – with your own content
Chatref turns your guides into instant answers, so your team focuses on what matters most. No more repeating the same responses.
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Why it matters
The problem this solves.
Repeat marketing questions
Your team keeps answering the same basic marketing questions over and over.
Slow lead response
Potential leads slip away because support can’t reply fast enough.
Inconsistent advice
Marketing guidance isn’t the same across regions or time zones.
The Chatref solution
Keep answers alive during product changes.
A user asks about a feature you’re building. AI pulls the exact timeline from your roadmap. They see it’s coming soon and bookmarks the update page. No queue, no wait, no frustration.
Real questions
What Chatref answers here.
Answer 'How do I switch CRMs?' from your own docs – no new training.
Solve 'Where’s my data?' in chat with one click – skip email loops.
Auto-capture leads asking about CRM moves.
Fix gaps from chat insights – no guesswork.
Under the hood
The features that power it.
Loved by support teams
Teams deflect 70% of repeat marketing questions
See how brands cut support tickets with instant, accurate answers from their own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps from our marketing guide – no more 'how do I start' emails cluttering our inbox.
Our marketing FAQs now resolve in chat, not just links to articles. Users get answers fast, and our team handles only the tough cases.
of import questions answered before they reach the team
One set of marketing content now serves every region and time zone. Questions don’t pile up overnight anymore.
Won’t outdated content confuse customers?
You pick what to import. Start with your best guides, then use insights to update what’s needed. Your AI only answers from what you provide – so you control what’s current.
How quick is setup?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites, no coding, no delays.
Does it work with different content formats or languages?
Yes. It handles help docs, guides, site pages, and files. Answers across languages from one set of imported content – keeping your whole team covered.
Is my content kept private?
Absolutely. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice any changes?
No. Your AI answers in your brand’s voice using your imported content. Customers get the same consistent help – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps your team wrote.
What if something goes wrong with imports?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Will it assist with field mapping?
Yes. It guides users through matching columns to fields using the rules in your documentation.
Stop repeating answers – start free today
Paste your guides and let AI handle routine questions instantly in your brand’s voice.
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