Automate 24/7 answers to real estate FAQs
Chatref resolves listing and contract questions instantly from your docs – freeing your team for high-value work.
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Why it matters
The problem this solves.
24/7 support demand
Customers expect instant help – but your team can’t be online all the time.
Repeat questions
Support keeps answering the same basic product questions over and over.
Inconsistent answers
Different agents give different answers to the same questions.
Missed leads
Slow responses mean potential customers slip through the cracks.
The Chatref solution
Keep answers alive during CRM migration.
A prospect hits a snag during migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old docs. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs – no training.
Resolve ‘Where’s my data?’ in chat with one click – no emails.
Capture leads from customers asking about migrations.
Fix migration gaps from chat insights.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Residential Brokerages hub.
Loved by support teams
Real teams cut repeat questions by half
How Chatref keeps users moving with answers from your own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref walks users through our import steps exactly as we’ve written them. No more made-up answers – just the facts from our guides.
Our support team handles only the tricky cases now. Chatref takes care of the routine questions 24/7.
of import questions answered before they reach the team
Every region gets answers in their own language, all from one set of content. No more overnight backlog.
Won’t outdated content mess up answers?
You pick what to import. Start with your best guides, then use insights to update old content. Your AI only answers from what you give it.
How fast is setup during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering. No rewrites or coding needed.
Does it work with different content formats?
Yes. It handles docs, guides, site pages, and files. Answers across languages from one set of imported content.
Is my old content kept private?
Yes. Your content stays yours. Chatref only answers from what you import – never searches the web or shares data.
Will customers notice a change?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it answer questions about our import format?
Yes. It pulls answers straight from your import guides, showing the exact steps you wrote.
What if an import fails?
It lists common issues from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation rules.
Automate 24/7 answers to real estate FAQs – free start
Let AI handle routine questions instantly in your brand’s voice.
Part of Chatref for Chatref for Residential Brokerages · Real Estate hub · pricing.