Scale support without adding headcount
Deflect repeat questions and shorten onboarding time with instant, always-on support from your own content.
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Why it matters
The problem this solves.
Repeat questions
Customers keep asking the same basic support questions over and over.
Slow onboarding
New users get stuck finding the exact next step in your help docs.
Global support
You can’t cover every region and hour with your current team.
Lead capture
You’re missing out on potential customers who ask questions but never convert.
The Chatref solution
Turn CRM-switch questions into upgrades.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your docs – no new training.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut support volume in half
How Chatref automates answers from your own content – no made-up responses
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our booking guide used to get buried in search results. Now Chatref pulls the exact steps users need – no more 'how do I book' emails.
Chatref walks users through booking steps from our own guide. Most finish without us – trust in our product went up.
of import questions answered before they reach the team
One set of booking content now handles every region and time zone. Questions no longer pile up overnight.
Won’t outdated content hurt my AI’s answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from what you give it.
How fast is setup during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering instantly.
Does it work with content in different formats or languages?
Yes. Chatref pulls answers from help docs, guides, site pages, and files across languages – all from one set of imported content.
Can I keep my old content private?
Absolutely. Your content stays yours. Chatref only answers from what you import – never searches the web or shares your data.
Will customers notice changes after migration?
No. Your AI answers in your brand’s voice using your imported content – same help, just faster.
Can it handle questions about our import format?
Yes. It pulls answers straight from your import guides, so users see the exact steps you wrote.
What if imports fail?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Does it assist with field mapping?
Yes. It walks users through matching columns to fields using your documentation.
Cut repeat questions in half – free start
Add your help docs and let AI answer instantly from your content.
Part of Chatref for Chatref for Short-Term Rentals · Real Estate hub · pricing.