Turn support chats into insights for your accounting software
Chatref deflects repeat questions and spots what to fix next – scaling support without adding headcount.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
Global support
Customers ask the same questions in different languages.
The Chatref solution
Stop repeating yourself in support.
Your team answers the same questions over and over. AI resolves them instantly from your docs – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases to agents with full chat history.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Accounting Software hub.
Loved by support teams
SaaS teams scale support effortlessly with Chatref
See how they deflect repeat questions and improve their software – all from one widget.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our support docs now answer the most common questions instantly – no more waiting for replies. Our team focuses on the complex cases that need a human touch.
Onboarding time dropped as users get step-by-step guidance from our own handbook. Training sessions run smoother than ever.
of import questions answered before they reach the team
One set of content handles every language and time zone. Questions don’t pile up overnight, and our team works more efficiently.
Won’t Chatref confuse customers with another chat option?
Chatref fits into your existing email support flow – no extra steps. Customers get instant answers in their inbox.
What if Chatref gives wrong answers about our product?
Chatref only answers from your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Deflect repeat questions – start for free
AI answers customer questions in your brand’s voice. Free to try.
Part of Chatref for Chatref for Accounting Software · SaaS hub · pricing.