Scale support with instant answers from your content
Chatref resolves common questions using your own docs – reducing ticket volume and letting your team focus on what matters.
Featured on
Why it matters
The problem this solves.
Repeat customer questions
Your support team keeps answering the same basic questions about features and pricing.
Growing ticket backlog
Support requests pile up faster than your team can handle them.
Slow onboarding process
New customers struggle to get started and find key next steps.
The Chatref solution
Resolve repeat questions instantly.
Customers ask the same questions daily. AI resolves them instantly from your own content – no human needed for simple issues. Focus your team on what matters
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases to agents with full chat history.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Accounting Software hub.
Loved by support teams
Cut support volume with answers that work
See how teams stop repeating themselves and scale effortlessly.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our guide walks users through setup instantly – no more stalled onboarding. Admins focus on real issues.
Customers get help 24/7 from our own content. Our team handles only the tough cases.
of import questions answered before they reach the team
One set of docs now covers every language and time zone. Questions don’t pile up overnight.
Won’t customers still need to talk to a human sometimes?
Yes – Chatref handles simple questions instantly. When complex issues arise, it passes the chat to your team with full context – no repeating themselves.
What if the AI gives wrong answers?
Chatref only answers from your content – no made-up responses. If it can’t help, it hands off to a human.
Do we need to train the AI?
No training needed. Chatref learns from your existing help docs, guides, and website – just add the content.
How do we measure if it’s working?
Chatref sends insight emails showing what questions trip customers up most – so you can fix your content.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Scale support with instant AI answers – free start
Begin for free. AI handles common questions using your content.
Part of Chatref for Chatref for Accounting Software · SaaS hub · pricing.