Scale hiring support with your own content
Chatref answers candidate questions instantly from your ATS docs – deflecting repeat queries and freeing your team to focus on high-value tasks.
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Why it matters
The problem this solves.
Repeat hiring questions
Candidates ask the same things about job postings and application status.
Outdated content
Your ATS updates mean old FAQs and guides quickly become outdated.
Global support gaps
Hard to track which questions are most common across different regions.
The Chatref solution
Scale hiring support with your own content.
Candidates ask the same questions daily. AI answers instantly from your ATS guides – no dead ends or guesswork. Candidates get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases to agents with full chat history.
Under the hood
The features that power it.
Loved by support teams
Reduce hiring support costs with your own content
See how teams cut repeat questions and scale effortlessly.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Reduce repeat candidate inquiries about job postings and application status. Free your support team to focus on high-value candidate interactions.
Keep answers up-to-date automatically when your ATS content changes. Get insights into common support questions across all regions.
of import questions answered before they reach the team
Chatref answers only from your ATS content – no generic chatbot responses. It resolves issues instantly – no dead-end article links.
Why not just use a generic chatbot for support?
Generic chatbots make up answers. Chatref only uses your own content – so customers get accurate, helpful responses every time.
Will this work with our existing software?
Yes – Chatref works with any system. Just add your content, and it starts answering questions instantly.
How do we know which support questions are most common?
Chatref tracks and tags every conversation – so you see exactly what customers are asking, and where to improve.
What if a customer question is too complex for AI?
No problem. Chatref seamlessly hands off to your team with full context – so they can take over smoothly.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Stop repeating yourself – start for free
AI answers questions instantly from your own content. No more generic chatbots.
Part of Chatref for Applicant Tracking Software · SaaS hub · pricing.