Instantly answer candidate questions with your ATS content
Chatref turns your docs into an AI agent that answers candidate questions instantly – reducing ticket volume and capturing warm leads.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time on the same support questions over and over.
Slow onboarding
New users get stuck in your docs and can’t find what they need.
Global support
Customers ask the same questions in different languages and time zones.
The Chatref solution
Scale ATS support without adding headcount.
Your ATS team gets the same questions daily. AI answers instantly from your own content – no dead ends or guesswork. Candidates get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with your own guide content.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases with full chat history.
Under the hood
The features that power it.
Loved by support teams
Instantly resolve candidate questions with your own content
See how teams deflect repeat questions and scale support effortlessly.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Candidates get instant answers about our hiring process – even outside business hours. Our team focuses on high-touch interactions instead of repeat questions.
New hires onboard faster with step-by-step guidance from our own ATS docs. No more stalled training sessions.
of import questions answered before they reach the team
One set of content now handles every language and time zone. Candidate questions don’t pile up overnight.
Why not just use a generic chatbot for candidate support?
Generic chatbots make up answers. Chatref only uses your ATS content – giving accurate responses every time.
What if candidates ask complex questions our AI can’t handle?
Chatref seamlessly hands off to human agents with full context. No candidate falls through the cracks.
How does Chatref handle multiple languages for global hiring?
One AI agent covers every region and language – all from your English-first ATS content.
Isn’t this just another ticket deflection tool?
Chatref turns support interactions into insights about your ATS content gaps – so you keep improving.
Won’t this confuse customers with another chat option?
Chatref uses your existing email support flow – no extra steps. Customers get instant answers in their inbox.
What if the AI gives wrong answers about our CRM?
Chatref only answers from your approved docs. No guesswork.
How do we handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
How long does setup take during a migration?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Start for free – AI answers in your brand’s voice
Turn your docs into an instant support agent. No credit card needed.
Part of Chatref for Applicant Tracking Software · SaaS hub · pricing.