Turn your docs into an AI support agent
Chatref answers customer questions from your own content – deflecting repeat queries and shortening onboarding.
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Why it matters
The problem this solves.
Repeat questions
Your team answers the same basic support questions over and over.
Slow onboarding
New users struggle to find key steps in your docs and guides.
Global support
Customers ask the same questions in different languages across regions.
The Chatref solution
Turn your docs into an AI support agent.
Your customers ask the same questions daily. Chatref turns your help docs into an AI agent that answers instantly – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases to agents with full chat history.
Under the hood
The features that power it.
Loved by support teams
Scale support without adding headcount
See how teams deflect repeat questions and turn them into insights.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 80% of our support questions instantly – from our own docs. Our team handles only the tricky cases.
New users complete setup faster with step-by-step guidance from our help center. No more stalled onboarding.
of import questions answered before they reach the team
One set of content now supports every region and time zone. We never miss a question, day or night.
Won’t customers get confused with another chat option?
Chatref fits into your existing flow – no extra steps. Customers get instant answers in their inbox.
What if the AI gives wrong answers about our product?
Chatref only answers from your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Turn your docs into an AI support agent – start free
Start for free. AI answers customer questions in your brand’s voice.
Part of Chatref for Email Marketing Support · SaaS hub · pricing.