Scale support without adding headcount
Chatref automates email marketing support – AI answers repeat questions from your docs, so your team handles only cases that need a person.
Featured on
Why it matters
The problem this solves.
Repeat questions
Your team answers the same basic support questions over and over.
Slow onboarding
New users get stuck in your docs – they can’t find the next steps.
Global support
Customers ask the same questions in different languages and time zones.
Missed leads
You lose potential customers because your support team is too slow.
The Chatref solution
Scale support without adding headcount.
Your team gets the same questions daily. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases with full chat history.
Under the hood
The features that power it.
Loved by support teams
SaaS teams scale support effortlessly
See how Chatref cuts onboarding time and deflects repeat questions.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our users get instant answers from our own guides – no more stalled imports landing in our queue. Admins focus on real migrations again.
Donors get help anytime, even after hours. Our team shifts focus to major gifts instead of repeat questions.
of import questions answered before they reach the team
One set of content handles every language and time zone. No more overnight piles of donor questions.
Won’t this confuse customers with another chat option?
Chatref fits into your existing email support flow – no extra steps. Customers get instant answers in their inbox.
What if the AI gives wrong answers about our product?
Chatref only answers from your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Start free – AI handles your repeat support questions
AI answers from your docs. Free to start, scales with you.
Part of Chatref for Email Marketing Support · SaaS hub · pricing.