Turn your docs into instant AI support

Q: What if the AI gives wrong answers about our product?

Chatref only answers from your approved docs. **No guesswork.**

Q: Is this just another chatbot that sends article links?

Chatref resolves issues in chat – **no dead-end links.** If needed, it hands off to a human with full context.

Chatref answers customer questions from your own content – no more repeat emails clogging your inbox. Free up your team for high-value work.

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Why it matters

The problem this solves.

Repeat questions

Your team wastes time answering the same basic support questions over and over.

Slow onboarding

New users get stuck in your docs and can’t find next steps fast enough.

Global support

Customers ask the same questions in different languages and time zones.

Deflect repeat questionsSpeed up onboardingHandle multilingual supportScale without adding headcount

The Chatref solution

Turn your docs into instant AI support.

Fig. 1 · Turn your docs into instant AI support – AI answers questions instantly – no human needed for simple issues.

Real questions

What Chatref answers here.

Auto-answer setup questions with steps from your guides.

Capture leads when customers ask about pricing plans.

Tag chats by feature to spot trends in support requests.

Handoff complex cases with full chat history.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

Solve the next job too.

See all of them on the Email Marketing Support hub.

Stop Repeat Email Questions

Cover All Time Zones

Capture Warm Leads

View all Email Marketing Support solutions

Loved by support teams

SaaS teams solve support faster with their own content

See how brands deflect repeat questions and scale effortlessly.

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Our users now troubleshoot errors instantly from our own guide – no more waiting for replies.

Pinehook

Repeat questions dropped by half. Our team focuses on complex cases instead of basic fixes.

Cardinal CRM

68%

of import questions answered before they reach the team

New users onboard faster with step-by-step answers from our own handbook – no stalled training.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t this confuse customers with another chat option?

Chatref fits into your existing email support flow – no extra steps. Customers get instant answers right in their inbox.

What if the AI gives wrong answers about our product?

Chatref only answers from your approved docs. No guesswork.

How do we handle sensitive data in chats?

Chatref follows your security policies. Human agents review flagged conversations.

Is this just another chatbot that sends article links?

Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.

How will this handle questions in different languages?

One AI agent covers every language – grounded in your English-first content.

What if a customer needs human help?

Seamless handoff to your team with full chat history and context.

How long does setup take?

Minutes. Upload content, drop in one widget snippet, and your AI starts answering.

Turn your docs into instant AI support – free

Start for free. AI answers customer questions in your brand’s voice.

Start for free Talk to an expert

Part of Chatref for Email Marketing Support · SaaS hub · pricing.