Turn support questions into insights
Chatref answers from your docs – reducing repetitive emails and telling you what to fix next.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions over and over.
Slow onboarding
New users get stuck in your docs and can’t find the next steps.
Global support
Customers ask the same questions in different languages and time zones.
The Chatref solution
Deflect repeat questions before the queue.
Customers ask the same questions daily. AI answers instantly from your own content – no dead ends or guesswork. Faster resolutions, less workload, and happier customers.
Real questions
What Chatref answers here.
AI answers 'How do I set up my campaign?' from your docs
Tags chats with 'billing question' for quick follow-up
Emails you 'Most asked: How to integrate with X'
Hands off complex cases to humans with full context
Under the hood
The features that power it.
Loved by support teams
SaaS teams scale support with their own content
See how brands deflect repeat questions and turn chats into insights.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our docs now answer the same questions across every region – no more overnight backlog.
Users finish setup without us. Chatref hands off only the tricky cases with full context.
of import questions answered before they reach the team
Questions about pricing and features turn into insights we actually use to improve the product.
Won’t this confuse customers with another chat option?
Chatref fits into your existing support flow. No extra steps – just instant answers in the chat.
What if Chatref gives wrong answers about our product?
Chatref only answers from your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is Chatref just another chatbot that sends article links?
Chatref resolves issues in the chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Turn customer questions into insights
Start free – AI answers from your docs, then emails you what to fix.
Part of Chatref for Email Marketing Support · SaaS hub · pricing.