Resolve global support requests in real time
Chatref answers customer questions from your own content – reducing ticket volume and turning chats into insights to improve your product.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time on the same support questions over and over.
Slow onboarding
New users get stuck in your docs without clear next steps.
Global support
Customers ask the same questions in different languages and time zones.
The Chatref solution
Stop repeating yourself.
Your team spends hours answering the same questions. AI resolves them instantly from your docs – no dead ends, no guesses. Customers get help fast. Your team keeps moving.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Deflect 'Where are invoice reports?' before the queue.
Turn ERP questions into insights to improve onboarding.
Capture leads when customers ask about premium features.
Under the hood
The features that power it.
Loved by support teams
Resolve support requests instantly with your own content
See how teams cut repeat questions and scale effortlessly.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our users get instant answers about our product – straight from our own guides. No more waiting for support.
Onboarding is faster now. Users follow steps from our handbook and finish setup without help.
of import questions answered before they reach the team
One set of content handles every language. Support works around the clock without adding staff.
Won’t this confuse customers with another chat option?
Chatref fits into your existing email support flow. No extra steps for customers.
What if the AI gives wrong answers about our product?
Chatref only answers from your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Resolve global support requests in seconds – free
Start for free. AI answers questions instantly from your own content.
Part of Chatref for ERP Software Support · SaaS hub · pricing.