Speed up ERP onboarding with AI-powered support
Chatref answers questions instantly from your guides – no more repeating steps for every new user.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
Global support
Customers ask the same questions in different languages.
The Chatref solution
Scale ERP onboarding support effortlessly.
Your onboarding docs are full of answers. AI turns them into instant help – no dead ends or generic chatbot guesses. Customers move faster, and your team tackles what really needs them.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases with full chat history.
Under the hood
The features that power it.
Loved by support teams
SaaS teams cut onboarding time with their own content
See how Chatref deflects repeat questions and scales support effortlessly.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our onboarding guides now answer user questions instantly, cutting setup time in half. No more waiting for our team.
Chatref handles every language and time zone from one set of content. Support questions don’t pile up overnight.
of import questions answered before they reach the team
Users get accurate answers from our own ERP guides – never made-up responses. Our team focuses on real issues.
Won’t this confuse customers with another chat option?
Chatref blends into your site – it’s just another way to get help, grounded in content customers trust.
What if the AI gives wrong answers about our ERP software?
Chatref only answers from your own onboarding content. No guesswork. If it can’t resolve an issue, it hands off to humans with full context.
Do we need to train the AI on our ERP software?
No training needed. Chatref learns from your existing guides and docs automatically.
How do we know which onboarding steps need improving?
Chatref mines chats for insights and emails you what to fix next.
Is this just another chatbot that sends dead-end links?
Chatref resolves the whole question – no article links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take during a migration?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Speed up ERP onboarding with AI support – free start
Try it free. AI answers questions instantly from your own guides.
Part of Chatref for ERP Software Support · SaaS hub · pricing.