Resolve global support questions in any language
Chatref deflects repeat questions using your own content – so your team can focus on what matters. Scale support without adding headcount.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions.
Slow onboarding
New users get stuck in your docs and can’t find next steps.
Global support
Customers ask the same questions in different languages.
The Chatref solution
Turn repeat questions into instant answers.
Your customers ask the same questions over and over. AI answers instantly from your own content – no dead ends or guesswork. They get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases with full chat history.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Field Service Management Software hub.
Loved by support teams
Resolve global support questions in any language
See how teams deflect repeat questions and scale effortlessly.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our field team now gets instant answers in their own language – all from one set of content. No more waiting for translations.
Repeat questions dropped by 50% – our team handles only the cases that need a person.
of import questions answered before they reach the team
One guide now supports every region and time zone. No more overnight backlog of questions.
Won't this replace our human support team?
No. Chatref handles only repeat questions – your team focuses on complex cases with full context.
How does Chatref handle different languages?
Chatref answers in the customer's language, grounded in your English-first content.
What if Chatref doesn't know the answer?
It hands off to your team with full context – no dead-end article links.
Is this just another chatbot?
Chatref is grounded in your own content – it doesn't make things up or search the web.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Will this confuse customers with another chat option?
Chatref uses your existing email support flow – no extra steps. Customers get instant answers in their inbox.
What if the AI gives wrong answers about our product?
Chatref only answers from your approved docs. No guesswork.
Deflect repeat questions with AI – free start
Start for free. AI answers customer questions in your brand’s voice.
Part of Chatref for Field Service Management Software · SaaS hub · pricing.