Scale support without adding headcount

Q: How accurate are the AI answers?

Chatref answers only from your own content. **No made-up responses.**

Q: Is this just another chatbot that sends dead-end links?

Chatref resolves the whole question – **no article links.**

Chatref answers customer questions from your own content – cutting ticket volume and letting your team focus on what matters.

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Why it matters

The problem this solves.

Repeat questions

Your team wastes time answering the same basic support questions over and over.

Slow onboarding

New users struggle to find the right steps in your docs.

Global support

Customers ask the same questions in different languages and regions.

Deflect repeat questionsSpeed up onboardingHandle multilingual supportCapture warm leadsImprove your docs

The Chatref solution

Scale support without adding headcount.

Fig. 1 · Scale support without adding headcount – AI resolves repeat questions instantly – no human needed for simple issues.

Real questions

What Chatref answers here.

Auto-answer ‘How do I import contacts?’ with step-by-step instructions.

Capture leads when customers ask about premium features.

Tag chats by CRM feature to spot trends.

Handoff complex cases to agents with full chat history.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

Solve the next job too.

See all of them on the Field Service Management Software hub.

Integrate Support with CRM

AI-Powered Cloud Support for Field Teams

AI Support for HVAC Teams

View all Field Service Management Software solutions

Loved by support teams

Stop repeating yourself – let Chatref handle the basics

See how teams cut support workload and focus on what matters.

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Our field guides now answer the most common setup questions – no more repeating the same steps over chat. Technicians get back to work faster.

Pinehook

Donors self-serve even outside business hours. Our team focuses on major gifts instead of repeat questions.

Cardinal CRM

68%

of import questions answered before they reach the team

One set of content handles every language and time zone. Questions don’t pile up overnight.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t this replace our human support team?

No – Chatref handles only repeat questions. Your team focuses on complex cases with full context.

How accurate are the AI answers?

Chatref answers only from your own content. No made-up responses.

Can it handle our industry-specific jargon?

Yes – train Chatref on your docs and glossary for perfect answers.

What if the AI can't resolve an issue?

Seamless handoff to your team with full chat history and context.

Is this just another chatbot that sends dead-end links?

Chatref resolves the whole question – no article links.

How long does setup take during a migration?

Minutes. Upload content, drop in one widget snippet, and your AI starts answering.

Scale support with AI that speaks your brand – free

Start for free. AI answers from your docs, so your team tackles only the hard cases.

Start for free Talk to an expert

Part of Chatref for Field Service Management Software · SaaS hub · pricing.