Solve customer questions with your own content
Chatref answers from your docs – deflecting repeat questions so your team handles only what matters. Scale support without adding headcount.
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Why it matters
The problem this solves.
Repeat questions
Your team answers the same basic support questions over and over.
Slow onboarding
New users get stuck in your docs without clear next steps.
Global support
Customers ask the same questions in different languages and regions.
The Chatref solution
Scale support without adding headcount.
Your team gets the same questions daily. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with your exact steps.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends quickly.
Handoff complex cases with full chat history.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Field Service Management Software hub.
Loved by support teams
SaaS teams scale support without adding headcount
See how brands deflect repeat questions and resolve issues instantly with their own content.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our AI agent now handles routine setup questions from our own guide. Human support only sees the complex cases.
One set of content answers every language and time zone. No more overnight question piles.
of import questions answered before they reach the team
AI grounded in our content resolves issues instantly – no made-up answers like other chatbots.
Won’t this confuse customers with another chat option?
Chatref fits into your existing support flow. No extra steps – just instant answers.
Will Chatref replace our human support team?
No – it handles routine questions so your team focuses on complex cases.
How does Chatref integrate with our CRM?
Embeds directly with one snippet – no complex setup needed.
What if Chatref gives wrong information?
It only answers from your approved content – no made-up responses.
How do we handle sensitive data in chats?
All interactions stay within your secure environment – we never store or share data.
Is Chatref just another chatbot with dead-end links?
Chatref resolves issues in chat – no article links. If needed, it hands off to a human with full context.
How does Chatref handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Turn your docs into AI support – free start
Start for free. AI answers questions in your brand’s voice.
Part of Chatref for Field Service Management Software · SaaS hub · pricing.