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Scale support with your own content

Chatref answers customer questions from your existing docs – reducing ticket volume and freeing up your team for high-value work.

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Take a tour of the product

Why it matters

The problem this solves.

Repeat questions

Your team answers the same basic support questions over and over.

Slow onboarding

New users get stuck in your docs and can’t find what they need.

Global support

Customers in different regions ask the same questions in different languages.

Missed leads

Potential customers leave because support isn’t available 24/7.

Deflect repeat questionsSpeed up onboardingHandle multilingual supportTurn chats into insights

The Chatref solution

Turn questions into insights.

Fig. 1 · Turn questions into insights – Capture every chat – then use them to improve your product and docs.

Customers ask questions that reveal gaps in your onboarding or docs. Chatref captures every chat and surfaces insights so you can fix what’s confusing.

Real questions

What Chatref answers here.

Auto-answer ‘How do I import contacts?’ with step-by-step instructions.

Capture leads when customers ask about premium features.

Tag chats by CRM feature to spot trends.

Handoff complex cases to agents with full chat history.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

More CRM solutions

Solve the next job too.

See all of them on the Chatref – AI-Powered Help Desk Software hub.

AI Help Desk That Learns From Your Docs

Human Handoff With Full Context

Turn Questions Into Product Insights

View all Chatref – AI-Powered Help Desk Software solutions

Loved by support teams

Scale support with your own content

See how teams deflect repeat questions and speed up onboarding.

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Our customers get instant answers from our own guides – no more waiting for support. Onboarding is faster than ever.

Pinehook

We handle every region with one set of docs. Customer questions don’t pile up overnight.

Cardinal CRM
68%

of import questions answered before they reach the team

Now our team focuses on real issues instead of repeat questions. Support scales without adding headcount.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t this confuse customers with another chat option?

Chatref fits into your existing email support flow – no extra steps. Customers get instant answers in their inbox.

What if the AI gives wrong answers about our product?

Chatref only answers from your approved docs. No guesswork.

How do we handle sensitive data in chats?

Chatref follows your security policies. Human agents review flagged conversations.

Is this just another chatbot that sends article links?

Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.

How will this handle questions in different languages?

One AI agent covers every language – grounded in your English-first content.

What if a customer needs human help?

Seamless handoff to your team with full chat history and context.

How long does setup take?

Minutes. Upload content, drop in one widget snippet, and your AI starts answering.

Scale support with your own content – free

Start for free. AI answers customer questions in your brand’s voice.

Start for freeTalk to an expert

Part of Chatref for Chatref – AI-Powered Help Desk Software · SaaS hub · pricing.