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Turn customer questions into product insights

Chatref answers from your own content – reducing support volume and revealing what to fix next.

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Take a tour of the product

Why it matters

The problem this solves.

Repeat questions

Your team wastes time answering the same basic support questions over and over.

Slow onboarding

New users get stuck in your docs and can’t find the next steps.

Global support

Customers ask the same questions in different languages and time zones.

Deflect repeat questionsSpeed up onboardingHandle multilingual supportScale without adding headcount

The Chatref solution

Deflect repeat questions before the queue.

Fig. 1 · Deflect repeat questions before the queue – AI answers instantly from your own content – no dead ends or guesswork.

Customers ask the same questions daily. AI resolves them instantly from your help docs and guides – no human needed for simple issues. Your team focuses on what matters most.

Real questions

What Chatref answers here.

Auto-answer ‘How do I import contacts?’ with step-by-step instructions.

Capture leads when customers ask about premium features.

Tag chats by CRM feature to spot trends.

Handoff complex cases to agents with full chat history.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

More CRM solutions

Solve the next job too.

See all of them on the Chatref – AI-Powered Help Desk Software hub.

Human Handoff With Full Context

One Agent, Any Language

See What’s Working – And What’s Not

View all Chatref – AI-Powered Help Desk Software solutions

Loved by support teams

SaaS teams scale support with their own content

See how brands deflect repeat questions and speed onboarding – all from one widget.

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Our docs now answer setup questions instantly – no more waiting for the team. Onboarding speeds up and our admins focus on real work.

Pinehook

We cut support tickets in half. Chatref handles every region with one set of content – even overnight.

Cardinal CRM
68%

of import questions answered before they reach the team

Donors get help 24/7 from our own FAQs. Our team only handles major gifts now – no more repeat questions.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t Chatref confuse customers with another chat option?

Chatref fits into your existing email support flow – no extra steps. Customers get instant answers in their inbox.

What if Chatref gives wrong answers about our product?

Chatref only answers from your approved docs. No guesswork.

How do we handle sensitive data in chats?

Chatref follows your security policies. Human agents review flagged conversations.

Is this just another chatbot that sends article links?

Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.

How will Chatref handle questions in different languages?

One AI agent covers every language – grounded in your English-first content.

What if a customer needs human help?

Seamless handoff to your team with full chat history and context.

How long does setup take?

Minutes. Upload content, drop in one widget snippet, and your AI starts answering.

Turn questions into insights – free start

Start for free. AI answers in your brand’s voice, so you fix what needs fixing.

Start for freeTalk to an expert

Part of Chatref for Chatref – AI-Powered Help Desk Software · SaaS hub · pricing.