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Answer global customers in their own language

Chatref uses your English docs to resolve support questions – no translations or local hires needed.

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Take a tour of the product

Why it matters

The problem this solves.

Repeat questions

Your team wastes time answering the same basic support questions over and over.

Slow onboarding

New users get stuck in your docs and can’t find the next steps to move forward.

Global support

Customers ask the same questions in different languages – but you don’t have local teams.

Deflect repeat questionsSpeed up onboardingHandle multilingual supportTurn questions into insights

The Chatref solution

Scale support without adding headcount.

Fig. 1 · Scale support without adding headcount – AI resolves repeat questions instantly – no human needed for simple issues.

Your team gets the same questions daily. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.

Real questions

What Chatref answers here.

Auto-answer ‘How do I import contacts?’ with step-by-step instructions.

Capture leads when customers ask about premium features.

Tag chats by CRM feature to spot trends.

Handoff complex cases to agents with full chat history.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

More CRM solutions

Solve the next job too.

See all of them on the Chatref – AI-Powered Help Desk Software hub.

Human Handoff With Full Context

Turn Questions Into Product Insights

Pay-As-You-Go Pricing

View all Chatref – AI-Powered Help Desk Software solutions

Loved by support teams

SaaS teams scale support with their own content

See how Chatref turns your docs into instant, global customer answers.

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Our support team handles only the tricky cases now – not the same setup questions every day. Chatref walks users through our guides and resolves most issues alone.

Pinehook

We cut onboarding time in half. New users follow step-by-step instructions from our handbook right in the chat.

Cardinal CRM
68%

of import questions answered before they reach the team

One set of English docs now answers customers in every language – no extra work for our team.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t this confuse customers with another chat option?

Chatref fits into your existing email flow. Customers get instant answers without extra steps.

What if Chatref gives wrong answers about our product?

Chatref only uses your approved docs. No guesswork.

How do we handle sensitive data in chats?

Chatref follows your security policies. Human agents review flagged conversations.

Is this just another chatbot that sends article links?

Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.

How will this handle questions in different languages?

One AI agent covers every language – grounded in your English-first content.

What if a customer needs human help?

Seamless handoff to your team with full chat history and context.

How long does setup take?

Minutes. Upload content, drop in one widget snippet, and your AI starts answering.

Answer global customers in your brand’s voice – free

Start for free. AI answers questions using your own docs.

Start for freeTalk to an expert

Part of Chatref for Chatref – AI-Powered Help Desk Software · SaaS hub · pricing.