Turn your help docs into instant self-service
Chatref answers questions from your own content – so customers get help fast, without waiting on your team. Reduce ticket volume and scale support effortlessly.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions over and over.
Slow onboarding
New users get stuck in your docs and can’t find next steps quickly.
Global support
Customers ask the same questions in different languages and time zones.
The Chatref solution
Turn your help docs into instant self-service.
Your customers ask the same questions daily. AI resolves them instantly from your own content – no human needed for simple issues.
Real questions
What Chatref answers here.
AI answers ‘How do I reset my password?’ from your docs
Customers complete setup steps inside the chat
Agents take over for complex issues with full context
You get insights on what's confusing your users
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref – AI-Powered Help Desk Software hub.
Loved by support teams
SaaS teams cut onboarding time and scale support effortlessly
See how Chatref turns your content into instant, accurate guidance.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our onboarding guide used to confuse users. Now Chatref walks them through steps from our own docs – setup times dropped by half.
Repeat questions about features are down. Chatref answers instantly from our help center, so our team tackles only the tough cases.
of import questions answered before they reach the team
One set of content now handles every language. Support scales globally without adding agents or translating docs.
Won’t this confuse customers with another chat option?
Chatref fits into your existing email support flow. No extra steps – just instant answers in the inbox.
What if the AI gives wrong answers about our product?
Chatref only answers from your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Turn docs into AI-powered self-service – free
Start for free. AI answers customer questions in your brand’s voice.
Part of Chatref for Chatref – AI-Powered Help Desk Software · SaaS hub · pricing.