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Answer global support questions in any language

Chatref resolves inventory questions using your own content – no extra staff or translations needed. Scale support effortlessly across regions.

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Take a tour of the product

Why it matters

The problem this solves.

Repeat questions

Your team answers the same basic support questions over and over.

Global support

Customers ask the same questions in different languages across regions.

Deflect repeat questionsSpeed up onboardingHandle multilingual supportScale without adding headcount

The Chatref solution

Turn repeat questions into fast answers.

Fig. 1 · Turn repeat questions into fast answers – AI handles simple issues instantly – grounded in your own content.

Your customers ask the same questions over and over. AI answers instantly from your help docs – no dead ends or guesswork. They get help fast, and your team saves time.

Real questions

What Chatref answers here.

Auto-answer 'How do I import contacts?' with clear steps.

Capture leads from questions about premium features.

Tag chats by CRM feature to find trends quickly.

Handoff complex cases with full chat history.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

More CRM solutions

Solve the next job too.

See all of them on the Inventory Management Software hub.

Inventory Lead Capture

Inventory Support Insights

AI-Powered Inventory Support

View all Inventory Management Software solutions

Loved by support teams

SaaS teams scale support effortlessly

See how they deflect repeat questions and onboard users faster.

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Our guide now walks users through setup in their own language – no more stalled onboarding sessions.

Pinehook

One set of content handles every region and time zone. Questions don’t pile up overnight.

Cardinal CRM
68%

of import questions answered before they reach the team

Instant answers in any language – our team focuses on the cases that need a person.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t this confuse customers with another chat option?

Chatref fits into your existing email support flow. No extra steps – just instant answers.

What if the AI gives wrong answers about our product?

Chatref only answers from your approved docs. No guesswork.

How do we handle sensitive data in chats?

Chatref follows your security policies. Human agents review flagged conversations.

Is this just another chatbot that sends article links?

Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human.

How will this handle questions in different languages?

One AI agent covers every language – grounded in your English-first content.

What if a customer needs human help?

Seamless handoff to your team with full chat history and context.

How long does setup take?

Minutes. Upload content, drop in one widget snippet, and your AI starts answering.

Scale support globally – for free

Start your AI agent today. Answer questions in any language, no extra staff needed.

Start for freeTalk to an expert

Part of Chatref for Inventory Management Software · SaaS hub · pricing.