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Automate support for your learning platform

Chatref answers learner questions instantly from your help docs. Free up your team to focus on high-value training.

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Take a tour of the product

Why it matters

The problem this solves.

Repeat questions

Support keeps answering the same basic setup and migration questions over and over.

Slow onboarding

New users can’t find the exact next step in your help docs and give up.

Global gaps

Learners get stuck in different regions and time zones – no 24/7 help.

Scaling support

Support can't keep up as the product grows – tickets pile up.

Deflect repeat questionsShorten onboarding timeCover every region and hourTurn chats into actionable insights

The Chatref solution

Automate support for your CRM switch.

Fig. 1 · Automate support for your CRM switch – AI answers migration questions from your own docs – no dead ends or guesswork

A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.

Real questions

What Chatref answers here.

AI grants course access when asked – no human needed.

AI walks new users through platform navigation.

Certification questions get your latest policy answers.

Enterprise pricing questions capture warm leads instantly.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

More CRM solutions

Solve the next job too.

See all of them on the Chatref for Learning Management Software hub.

AI Chat for LMS Support

Faster LMS Onboarding

Global LMS Support

View all Chatref for Learning Management Software solutions

Loved by support teams

Teams cut support tickets by half

See how teams use Chatref to deflect repeat questions and speed up onboarding.

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Chatref answers 80% of our repeat questions instantly – no more waiting for the support team.

Pinehook

New users get answers from our own guides, not generic advice. Onboarding time dropped by 30%.

Cardinal CRM
68%

of import questions answered before they reach the team

One set of content now supports every region. No more overnight ticket backlog.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t outdated content cause bad answers?

You pick what to import. Start with your best guides, then use insights to spot updates. Your AI only answers from what you give it – so you control what’s current.

How quick is setup during a migration?

Minutes. Upload your content, drop in one snippet, and your AI starts answering. No rewrites or coding needed.

Does it work with different formats or languages?

Yes. It handles help docs, guides, and files in any language – all from one set of imported content.

Can I keep my old content private?

Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.

Will customers notice the change?

No. Your AI answers in your brand’s voice using your content – customers get the same help, just faster.

Can it handle questions about our import format?

Yes. It pulls answers straight from your import guides, so users see the exact steps you wrote.

What if an import fails?

It lists common reasons from your docs and hands off to your team for anything unusual.

Will it help with field mapping?

Yes. It walks users through matching columns to fields using the rules in your documentation.

Automate support for your learning platform – free

Start with a free trial and let AI handle learner questions instantly.

Start for freeTalk to an expert

Part of Chatref for Chatref for Learning Management Software · SaaS hub · pricing.