Turn support into insights for your LMS
See what users struggle with weekly – fix it fast. Chatref captures every question and turns them into clear steps to improve your learning platform.
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Why it matters
The problem this solves.
Repeat questions
Support keeps answering the same basic platform questions over and over.
Slow onboarding
New users can’t find key steps in your help docs and give up.
No visibility
Your team lacks data on what confuses users most about your platform.
Global support
You need to cover every region and hour with one set of content.
The Chatref solution
Keep answers alive during product growth.
A customer hits a snag during onboarding and asks Chatref. AI pulls the exact next step from your help docs. They finish setup faster – no queue, no wait, no churn.
Real questions
What Chatref answers here.
AI answers ‘How do I grade quizzes?’ with steps from your guides.
Capture lead: ‘I’m evaluating LMS options – can you share pricing?’
Tag chats by feature to track what needs improvement.
Weekly email shows ‘50% of users ask about assignment submission’ – update your guides.
Resolve ‘Where’s my data?’ in chat with one click – no email loops.
Under the hood
The features that power it.
More CRM solutions
Solve the next job too.
See all of them on the Chatref for Learning Management Software hub.
Loved by support teams
Teams cut support tickets with their own content
How brands deflect repeat questions and turn chats into insights
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our weekly insights emails show exactly which steps confuse users. We fixed our onboarding flow in a week – no more guesswork.
Chatref answers only from our own guides. No more made-up responses or frustrated users.
of import questions answered before they reach the team
One agent handles chat, email, and social messages. We finally have one place for all support.
Why not just use a generic chatbot?
Generic chatbots make things up or link to dead-end articles. Chatref resolves issues with steps from your own content – and hands off to humans when needed.
Do I need technical resources to set up Chatref?
No coding required. Just add your content and drop in one widget snippet. We handle the rest.
How is this different from Moodle's built-in support?
Moodle can't analyze support trends or capture leads. Chatref gives you weekly insights to improve your platform and turns questions into sales opportunities.
What if the AI gives wrong answers about our LMS?
Chatref only answers from your approved content. If it can't resolve an issue, it hands off to a human with full context – no guesswork.
Won’t outdated content confuse customers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. The AI only answers from your approved content.
How fast is setup during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering – no coding or rewrites needed.
Does it work with different content formats?
Yes – help docs, guides, site pages, and files. It answers across languages from one set of imported content.
Can I keep my content private?
Yes. Your content stays yours. Chatref never searches the web or shares your data – it only answers from what you import.
Turn support into insights for your LMS – free
Start with a free trial and see what questions your users ask most.
Part of Chatref for Chatref for Learning Management Software · SaaS hub · pricing.