Solve support questions instantly with your own content
Chatref answers from your docs – reducing repeat questions and letting your team focus on what matters. No dead-end links, just the exact next step.
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Why it matters
The problem this solves.
Repeat setup questions
Customers struggle with remote desktop setup questions.
Growing support tickets
Support tickets pile up as the product grows.
Multilingual docs
Keeping docs updated across regions and languages is a headache.
The Chatref solution
Scale support without adding headcount.
Your team gets the same questions daily. AI answers instantly from your own content – no dead ends or guesswork. Customers get help fast, and your team focuses on what matters.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases to agents with full chat history.
Under the hood
The features that power it.
Loved by support teams
SaaS teams cut support costs with their own content
See how brands scale support without adding headcount.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our docs now answer setup questions instantly – no more repeat emails. Support focuses on real issues.
New users complete onboarding faster with step-by-step guidance from our own guides. No more stalled training.
of import questions answered before they reach the team
One set of content handles every language and time zone. Questions don’t pile up overnight.
Won’t this confuse customers with another chat option?
Chatref fits into your existing email support flow. No extra steps – just instant answers.
What if the AI gives wrong answers about our product?
Chatref only answers from your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. Human handoff includes full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Stop repeating yourself – start for free
AI answers customer questions in your brand’s voice. No headcount needed.
Part of Chatref for Remote Desktop Software · SaaS hub · pricing.