Cut support tickets with your own help docs
Chatref answers customer questions from your existing content – so your team can focus on complex cases. Deflect repeat questions about features, billing, and setup.
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Why it matters
The problem this solves.
Repeat questions
Your team wastes time answering the same basic support questions over and over.
Slow onboarding
New users get stuck in your docs and can’t find the next steps they need.
Global support
Customers ask the same questions in different languages and time zones.
Support costs
Hiring more agents isn’t sustainable as your user base grows.
The Chatref solution
Turn questions into insight – fast.
Repeat questions slow your team down. AI answers instantly from your own content – no dead ends, no made-up responses. Customers get help fast, and you turn questions into insight.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ instantly with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends and improve your product.
Handoff complex cases to agents with full chat history.
Under the hood
The features that power it.
Loved by support teams
Cut support tickets with answers from your own content
See how teams reduce repeat questions and scale effortlessly.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Our time-tracking docs now resolve billing questions instantly. No more repeating the same answers all day.
New users onboard faster with step-by-step guidance from our own handbook. Training sessions run smoother than ever.
of import questions answered before they reach the team
One set of content handles every language and time zone. Support scales without adding more people.
Won’t this confuse customers with another chat option?
Chatref fits into your existing email support flow. No extra steps for customers.
What if the AI gives wrong answers about our product?
Chatref only answers from your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. Hands off to humans with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Cut support tickets with your own help docs – free
Start for free. AI answers customer questions in your brand’s voice.
Part of Chatref for Time Tracking Software · SaaS hub · pricing.