Instantly answer time tracking questions
Chatref answers customer questions from your existing docs – reducing ticket volume and freeing up your team for high-value work.
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Why it matters
The problem this solves.
Repeat time tracking questions
Your support team answers the same basic time tracking questions over and over.
Slow onboarding
New users struggle to find answers about time tracking in your docs.
Global support
Customers ask the same questions about time tracking in different languages.
The Chatref solution
Scale time tracking support effortlessly.
Your team repeats the same answers daily. AI resolves common time tracking questions instantly from your content – no dead ends or guesswork. Customers get help fast, and your team focuses on complex issues.
Real questions
What Chatref answers here.
Auto-answer ‘How do I import contacts?’ with step-by-step instructions.
Capture leads when customers ask about premium features.
Tag chats by CRM feature to spot trends.
Handoff complex cases to agents with full chat history.
Under the hood
The features that power it.
Loved by support teams
SaaS teams scale support with their own content
See how instant answers cut tickets and improve onboarding.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Time tracking questions now resolve instantly from our own guide – no more made-up answers. Our team handles only the real issues.
New users onboard faster with step-by-step answers from our documentation. Training sessions run smoother than ever.
of import questions answered before they reach the team
One set of content handles every language and time zone. Time tracking questions don’t pile up overnight.
Won’t this confuse customers with another chat option?
Chatref fits into your existing email support flow – no extra steps. Customers get instant answers right in their inbox.
What if the AI gives wrong answers about our product?
Chatref only answers from your approved docs. No guesswork.
How do we handle sensitive data in chats?
Chatref follows your security policies. Human agents review flagged conversations.
Is this just another chatbot that sends article links?
Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.
How will this handle questions in different languages?
One AI agent covers every language – grounded in your English-first content.
What if a customer needs human help?
Seamless handoff to your team with full chat history and context.
How long does setup take?
Minutes. Upload content, drop in one widget snippet, and your AI starts answering.
Stop repeating yourself – start Chatref for free
AI answers customer questions instantly from your own content. Free to begin.
Part of Chatref for Time Tracking Software · SaaS hub · pricing.