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Instantly resolve time tracking questions

Chatref answers freelancer questions from your own content – keeping them working and reducing support tickets.

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Take a tour of the product

Why it matters

The problem this solves.

Repeat questions

Your team wastes time answering the same basic support questions over and over.

Slow onboarding

New users get stuck in your docs and can’t find next steps to keep working.

Global support

Customers ask the same questions in different languages and time zones.

Deflect repeat questionsSpeed up onboardingHandle multilingual supportReduce time to resolution

The Chatref solution

Scale time tracking support effortlessly.

Fig. 1 · Scale time tracking support effortlessly – AI answers repeat questions instantly – no human needed for simple issues.

Your team gets the same time tracking questions daily. AI answers instantly from your guides – no dead ends or guesswork. Customers get help fast, and your team focuses on complex cases.

Real questions

What Chatref answers here.

'How do I import contacts?' – answered instantly with steps.

Leads captured when customers ask about premium features.

Chats tagged by CRM feature to spot trends quickly.

Complex cases handed off with full chat history.

Under the hood

The features that power it.

AI Agents

Your own AI assistant, trained on your business.

Insights & Analytics

See what people ask and how your agent is doing.

Lead Capture

Turn chats into contacts, captured for you.

Shared Inbox

Watch chats live and step in when a human is needed.

Conversation Tags

Auto-label chats by topic so you can filter and report.

Pay as you go

Pay only for what you use, with simple prepaid credits.

More CRM solutions

Solve the next job too.

See all of them on the Time Tracking Software hub.

Faster Onboarding & Time to Value

Cover Every Region & Hour

Turn Questions Into Insights

View all Time Tracking Software solutions

Loved by support teams

SaaS teams scale support with their own content

See how Chatref helps users help themselves – instantly.

Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.

Northwind Analytics

Freelancers get time tracking answers from our guides, not support tickets. They start working faster.

Pinehook

Our team handles only the complex time tracking issues. The rest resolves itself.

Cardinal CRM
68%

of import questions answered before they reach the team

Users adopt time tracking quicker – no more waiting for help to fix small issues.

Modio

FAQ

Questions, answered.

Still not sure? Talk to our team.

Won’t this confuse customers with another chat option?

Chatref fits into your existing support flow – no extra steps. Customers get instant answers in their inbox.

What if the AI gives wrong answers about our product?

Chatref only answers from your approved docs. No guesswork.

How do we handle sensitive data in chats?

Chatref follows your security policies. Human agents review flagged conversations.

Is this just another chatbot that sends article links?

Chatref resolves issues in chat – no dead-end links. If needed, it hands off to a human with full context.

How will this handle questions in different languages?

One AI agent covers every language – grounded in your English-first content.

What if a customer needs human help?

Seamless handoff to your team with full chat history and context.

Is this just another chatbot that sends dead-end links?

Chatref resolves the whole question – not just sending article links.

How long does setup take?

Minutes. Upload content, drop in one widget snippet, and your AI starts answering.

Resolve time tracking questions instantly

Start for free – AI answers from your docs, so freelancers keep working.

Start for freeTalk to an expert

Part of Chatref for Time Tracking Software · SaaS hub · pricing.