Keep customers informed during disruptions
Guide passengers through changes without extra support work. Chatref answers instantly from your existing help docs – no rebuilds, no downtime.
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Why it matters
The problem this solves.
Repeat questions
Support keeps answering the same basic import and migration questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
No visibility
Your team has no data on which migration steps confuse customers most.
Inconsistent answers
Customers get conflicting info from different support reps or channels.
The Chatref solution
Deflect repeat questions before the queue.
Customers ask the same questions over and over. Chatref AI answers them instantly from your help docs, guides, or site – in your brand’s voice. Deflect 50% of chats before they reach the queue.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your docs – instantly.
Resolve ‘Where’s my data?’ with one click in the chat.
Capture leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Real teams cut support volume by half
How Chatref deflects repetitive disruption questions before they reach your team
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
During outages, Chatref pulls the exact steps from our status page – no more 'why is it down' tickets. Our team handles real issues again.
Chatref answers from our own incident runbook, not generic advice. Users trust updates more now.
of import questions answered before they reach the team
One set of disruption docs handles every region and time zone. Alerts no longer pile up overnight.
Won’t outdated content cause bad answers?
You pick what to import. Start with your best guides, then use insights to update what’s stale. Your AI only answers from your content.
How quick is setup?
Minutes. Add your content, drop in one snippet, and your AI starts answering. No coding or waits.
Does it work with different file types?
Yes. It handles docs, guides, site pages, and files in any language – all from one set of content.
Is my content kept private?
Yes. Your data stays yours. Chatref only answers from what you import – never searches the web.
Will customers notice changes?
No. Your AI answers in your brand’s voice using your content – same help, just faster.
Can it answer import format questions?
Yes. It pulls answers straight from your import guides, showing users the exact steps you wrote.
What if imports fail?
It lists common issues from your docs and hands off unusual cases to your team with full context.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation rules.
Guide customers through disruptions – free start
Paste your help docs and let AI answer instantly in your brand’s voice.
Part of Chatref for Airport Transfers Support · Travel & Hospitality hub · pricing.