Scale support without adding headcount
Chatref answers instantly from your own content – so you can handle more customers without hiring. Capture feedback in chat to improve service and reduce complaints.
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Why it matters
The problem this solves.
Repeat questions
Support keeps answering the same basic pricing and availability questions over and over.
Slow onboarding
New users can’t find the exact next step in your help docs and give up.
High complaint volume
Customers complain about unclear policies or hidden fees, leading to poor reviews.
Multi-channel feedback
Managing feedback across different channels is time-consuming and scattered.
The Chatref solution
Deflect repeat questions before the queue.
Customers ask the same questions over and over. Chatref answers them instantly from your help docs, guides, or site – in your brand’s voice. No more waiting for the queue.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your help docs – no retraining.
Resolve ‘Where’s my data?’ with one click in the chat – no email loops.
Capture leads from customers asking about CRM moves.
Fix migration gaps with insights from chat questions.
Under the hood
The features that power it.
Loved by support teams
Teams cut support tickets with their own content
See how businesses deflect common questions before they reach your team.
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref pulls the exact steps from our guides – no more 'how do I start' emails. Users get answers fast.
Trust went up when Chatref showed our own field mapping steps, not generic advice.
of import questions answered before they reach the team
One set of guides now handles every region and time zone. No more overnight support piles.
Won’t outdated content give wrong answers?
You pick what to import. Start with your best guides, then use insights to update what’s outdated. Your AI only answers from imported content.
How fast is setup during a migration?
Minutes. Upload your content, add one widget snippet, and your AI starts answering – no coding or waiting.
Does it work with content in different formats?
Yes. Chatref handles help docs, guides, site pages, and files across languages from one set of imported content.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – never searches the web or shares data.
Will customers notice the switch?
No. Your AI answers in your brand’s voice using your content – customers get the same help, just faster.
Can it answer questions about import formats?
Yes. It pulls answers straight from your import guides, showing the exact steps you wrote.
What if imports fail?
It lists common reasons from your docs and hands off unresolved cases to your team with full context.
Does it help with field mapping?
Yes. It guides users through matching columns to fields using your documentation rules.
Scale support with your own content – free start
Paste your help docs and let AI handle repeat questions in your brand’s voice.
Part of Chatref for Car Rental Support · Travel & Hospitality hub · pricing.