Answer boarding questions instantly
Chatref deflects repeat boarding questions using your own guides – so your team focuses on real issues.
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Why it matters
The problem this solves.
Repeat boarding questions
Customers ask the same basic questions about boarding over and over.
Peak season tickets
Support tickets pile up during busy travel times, overwhelming your team.
Outdated boarding info
Onboarding guides are outdated or hard to find, leaving customers confused.
Slow boarding answers
Customers get frustrated waiting for simple boarding questions to be answered.
The Chatref solution
Keep answers alive during a switch.
A prospect hits a snag during CRM migration and pauses their trial. They ask Chatref. AI pulls the exact next step from your old migration guide. The switch finishes. They upgrade – no queue, no wait, no trial lost to friction.
Real questions
What Chatref answers here.
'How do I switch CRMs?' – answered from your docs instantly.
'Where’s my data?' – resolved in chat with one click.
Capture leads from customers asking about CRM moves.
Fix migration gaps with insights from chat trends.
Under the hood
The features that power it.
Loved by support teams
Teams slash repeat boarding questions
See how brands keep passengers moving with instant, accurate answers
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Passengers used to get stuck on boarding steps and call support. Now Chatref walks them through our own guide – most finish without us.
Boarding steps from our site now appear instantly in chat. No more 'how do I board' emails.
of import questions answered before they reach the team
One set of boarding guides now works across all channels. No more outdated info or missed steps.
Won’t outdated content give wrong answers?
You pick what to import. Start with your best guides, then use insights to update gaps. Your AI agent only answers from what you give it.
How fast is setup?
Minutes. Upload your content, add one widget snippet, and your AI starts answering – no coding or rewrites.
Does it work with different content formats?
Yes. It handles help docs, guides, site pages, and files across languages from one set of imported content.
Is my content kept private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares data.
Will customers notice changes?
No. Your AI answers in your brand’s voice using your content, so help stays consistent – just faster.
Can it answer questions about imports?
Yes. It pulls answers straight from your import guides, so users see the exact steps you wrote.
What if imports fail?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Does it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Answer boarding questions instantly – free
Start for free and let AI handle repeat questions in your brand’s voice.
Part of Chatref for Cruise Line Customer Support · Travel & Hospitality hub · pricing.