Turn your help docs into an AI support agent
Chatref answers guest questions instantly – 24/7, in their language. Capture leads and resolve issues with context, so your team handles only the cases that need a human.
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Why it matters
The problem this solves.
Repeat questions
Customers ask the same basic questions – your team keeps answering them over and over.
Slow onboarding
New users get stuck in your docs – they can’t find the exact next step.
24/7 support
Customers expect instant answers – even when your team is offline.
Scaling support
Adding staff isn’t keeping up with your growing product.
The Chatref solution
Scale support without adding headcount.
Chatref AI answers customer questions instantly from your help docs. It resolves issues in your brand’s voice – no dead-end links or guesswork. When needed, human agents take over with full context. Scale support effortlessly as your product grows.
Real questions
What Chatref answers here.
Answer ‘How do I switch CRMs?’ from your old help docs – no new training needed.
Resolve ‘Where’s my data?’ in the chat with one click – no email loops.
Capture warm leads from customers asking about CRM moves.
Turn chat insights into fixes for your migration gaps.
Under the hood
The features that power it.
Loved by support teams
Teams cut support volume by half
How brands deflect repeat questions with their own content
Imports used to stall halfway and land in our queue. Now Chatref walks users through field mapping from our own guide, and most finish without us. Our admins handle the real migrations again.
Chatref answers 80% of our repeat questions instantly – even at night. Our team only sees the complex cases.
We cut support tickets in half by letting Chatref handle FAQs from our own guides. No more generic chatbot answers.
of import questions answered before they reach the team
All guest messages are in one place now. We respond faster and capture every lead automatically.
Won’t importing old content bring in outdated answers?
You pick what to import. Start with your best guides, then use insights to spot updates. Your AI only answers from what you give it – so you control what’s current.
How long does setup take?
Minutes. Upload your content, drop in one snippet, and your AI starts answering. No rewrites, no coding, no waiting.
What if my content is in different formats or languages?
Chatref works with docs, guides, and files. It answers across languages from one set of imported content – keeping your whole team covered.
Can I keep my old content private?
Yes. Your content stays yours. Chatref only answers from what you import – it never searches the web or shares your data.
Will customers notice the migration?
No. Your AI answers in your brand’s voice using your content. Customers get the same help – just faster.
Can it handle questions about our import format?
Yes – it pulls answers straight from your import guides, so users see the exact steps you wrote.
What about failed imports?
It lists common reasons from your docs and hands off to your team with full context for anything unusual.
Will it help with field mapping?
Yes. It walks users through matching columns to fields using the rules in your documentation.
Turn your docs into an AI support agent – free
Start for free. Paste your help docs and let AI answer guest questions instantly in your brand’s voice.
Part of Chatref for Resort Support Software · Travel & Hospitality hub · pricing.