What is your cancellation policy for airport transfers?

Cancel your transfer in seconds by starting a conversation with our AI agent. The agent taps into our knowledge base to understand your booking and the exact cancellation policy, then triggers a custom action to cancel the transfer immediately. You will receive a confirmation message and, if eligible, a refund initiation notice right inside the chat.

• Log in to your booking portal or open the chat widget on our site.
• Tell the AI agent "Cancel my transfer" and provide your booking reference if needed.
• The agent verifies your booking against our cancellation policy and processes the cancel transfer action.
• Confirmation and refund status are shared in the same thread.

Need to change your pickup time? Reschedule transfer requests are handled the same way - through the AI agent. The knowledge base ensures the agent applies the latest rescheduling rules: free up to 2 hours before the scheduled trip, subject to availability. The custom action rebooks your ride and updates your itinerary.

• Ask the AI agent to reschedule and give your new pickup time.
• The agent checks real-time slot availability via custom actions.
• If a vehicle is available, you'll instantly receive a new confirmation.
• No separate cancellation or new booking needed - one request changes everything.

Our refund policy is designed to be fair and transparent. The AI agent can explain your specific case using our policy details stored in the knowledge base.

• Cancellations more than 24 hours ahead: full refund, processed within 3-5 business days.
• Cancellations between 2 and 24 hours before: 50% refund.
• Cancellations less than 2 hours before or no-shows: no refund.
• Refunds are automatically triggered by the custom action and sent to your original payment method.

Our AI agent is available 24/7 to handle cancellation policy questions and actions. Because it's grounded in our knowledge base, it never guesses - it answers from the exact rules we've documented. The custom actions handle all the backend work, so you never have to wait for a human to cancel transfer, reschedule, or start a refund.

• No phone calls or emails needed - just chat.
• The agent also captures any special requests or feedback you have.
• If a human needs to step in, the agent hands off the full conversation context.

How do I cancel my airport transfer?

Initiate a chat with our AI agent and say "Cancel my airport transfer." The agent uses our knowledge base to apply the correct cancellation policy and triggers a custom action to cancel the booking instantly. You will receive an immediate confirmation and refund status.

What is the fee for cancelling a transfer?

The fee depends on timing. More than 24 hours before pickup: no fee, full refund. 2-24 hours before: 50% of the fare is charged. Less than 2 hours or no-show: full fare is charged. The AI agent can calculate your exact fee before you confirm.

Can I get a refund if I cancel my transfer?

Yes, refunds are processed automatically for eligible cancellations. The custom action that cancels the transfer also issues a refund to your original payment method. The refund policy determines the amount - full, partial, or none - as outlined above.

How do I reschedule my airport transfer?

Ask the AI agent to reschedule and provide your new pickup time. The agent uses the knowledge base to check our rescheduling policy, then uses a custom action to rebook your transfer. It's free up to 2 hours before the original pickup, subject to availability.

What is the latest I can cancel my transfer before my trip?

You can cancel with a full refund up to 24 hours before the scheduled pickup. For a partial refund, you must cancel at least 2 hours prior. Within 2 hours, cancellations are not eligible for a refund. The AI agent will confirm the cutoff when you initiate the cancel transfer process.