Feature Use Case
Can I track my airport transfer vehicle?
Yes, you can let your passengers track their airport transfer vehicle right from your website’s chat widget. Chatref’s AI agents connect to your live dispatching data and your own knowledge base, giving passengers real-time updates, a live location link, or a driver ETA without picking up the phone. You set it up once and the agent handles every request automatically.
How the agent learns your transfer tracking flow
Your Chatref agent only answers from content you provide. Upload your standard operating procedures, dispatch system documentation, and any tracking-portal instructions as training documents. When a passenger asks “Where is my driver?” the agent retrieves your exact process and gives a grounded answer, not a generic guess. You can also upload a sitemap of your tracking page so the agent knows where to send users for a live map view.
- Teach the agent your tracking URL structure
- Upload your dispatch system’s help content
- Include your phone number and fallback steps for urgent situations
Providing real-time updates through custom actions
The custom-actions feature lets the agent pull live data or trigger workflows directly in the chat. For vehicle tracking, you can configure an action that queries your dispatching API to retrieve the vehicle’s current location, ETA, or driver name. When a passenger asks for a live location, the agent executes that action and returns the up-to-date result, all without leaving the chat.
- Connect your booking or dispatch system API as a custom action
- Return driver name, vehicle registration, and ETA on request
- Send a tracking link with live GPS positioning
Keeping passengers informed when plans change
Combine the knowledge base with custom actions so the agent can proactively handle delays or cancellations. If your dispatch system flags a vehicle as running late, the custom action returns that status. The agent then uses your knowledge base’s delay-handling policy to tell the passenger what to do next - whether to wait, call, or rearrange. This means passengers get instant answers instead of waiting on hold.
- Auto-detect delay status from your dispatch platform
- Deliver your delay policy steps instantly
- Offer to connect the passenger to a human agent if needed
FAQ
How can I track my airport transfer?
Just ask the chat widget on the transfer company’s website. Type your booking reference and the AI agent will pull your vehicle’s status using up-to-date dispatch data and give you the exact location or ETA.
Will I receive real-time updates about my vehicle?
Yes. If the company has connected its dispatch system, the Chatref agent can return live updates such as current location, driver name, and estimated arrival time. For the most accurate tracking, follow the link the agent provides to view a live map.
Can I see the live location of my transfer?
In many cases, the agent will share a clickable tracking link that opens a real-time map showing your vehicle’s live location. The exact experience depends on how the transfer company configures its custom actions.
What if my transfer is running late?
If your driver is delayed, the agent will detect that through the dispatch data, inform you of the new ETA, and relay the company’s contingency instructions - such as waiting at a designated area or contacting a support number - so you know exactly what to do.
How do I contact the driver directly?
The agent may provide the driver’s contact details based on the company’s policy. If direct contact is not available, the agent can hand over the conversation to a human operator who will connect you to the driver or arrange alternative support.
Put this into practice
Chatref answers your customers from your own content, day and night. Add it to your site and go live in minutes – free to start.