How do I place a custom order for handmade items?

Our AI assistant draws from a knowledge base of every product and customization option we offer. When you start describing your desired item - dimensions, materials, special finishes, or a completely bespoke concept - the agent asks clarifying questions to capture every detail. It can suggest complementary combinations based on past custom orders, helping you refine your personalized handmade goods quickly. If you have a sketch or inspiration photo, upload it directly in the chat so the agent can include visual references in your request. The more specific you are, the more accurate your final product will be.

Once you confirm the design, the AI agent uses custom actions to submit your order straight into the artisans' production queue. You won't need to wait for a manual review - the details are formatted and queued immediately. A confirmation message appears in the chat with an order reference number and an estimated completion window, pulled in real time from our scheduling system. Because the AI agent is trained on your store's exact workflows, it can handle repeatable tasks like upselling complementary items or applying your loyalty discounts without human intervention.

Your custom order thread stays open throughout production. If an artisan has a clarifying question, they respond in the same chat - you'll see a notification and can reply right there. The AI agent also records all exchanges so you never lose context. At any point, you can ask for a status update; the agent checks the latest production notes and gives you an accurate answer. For store owners, the insights dashboard surfaces common custom requests and artisan follow-up patterns, helping you refine product offerings and estimate turnaround times more accurately.

Can I request a specific design for handmade items?

Absolutely. You can describe any design you have in mind - shapes, patterns, engravings, color palettes - and the AI agent will translate that into a production-ready spec. If you're unsure what's possible, ask what others have customized; the knowledge base and insights let the agent suggest popular personalizations you might not have considered.

How do I communicate with the artisan for custom orders?

All communication happens inside the chat widget. After you submit a custom order, artisans can send questions or confirmations directly in the thread. You'll be notified and can respond without leaving the chat. If the conversation requires a human handoff, our support team can jump in with full context, so nothing gets lost.

What are the turnaround times for custom handmade goods?

Times vary by complexity and current queue. For simple customizations, expect 3–5 business days; for highly personalized handmade goods with intricate work, 7–14 business days. The AI provides a specific estimate when you place your order and can give you a live update anytime you ask.