What are the customer support hours for handmade goods stores?

Your Chatref AI agent works around the clock. It responds instantly using the product details, shipping policies, and FAQs you upload, so customers get accurate help even when your team is offline. There's no need to staff nights or weekends just to answer repeat questions.

When you or your team are online, you can monitor chats live in the shared inbox and take over any conversation the AI starts. This way you set your own business hours for personal support and still let the agent handle the rest. Hours are what you make them - not a fixed window.

Outside the hours your team is present, the AI agent continues to resolve customer issues, from sizing guidance to return policies. If a request needs human follow-up later, the conversation stays in your shared inbox, and you can reply at your next business opening. Customers never feel abandoned.

Custom actions let you extend support beyond simple Q&A. You can set up flows that capture order numbers, initiate exchanges, or provide personalised shipping timelines directly in the chat. This works even when no one is available, so your store's service availability for handmade goods feels seamless 24/7.

Is handmade store support available 24/7?

Yes, Chatref's AI agents provide 24/7 automated support for your handmade goods store. Human support follows the hours you define for your shared inbox. The combination means customers receive instant answers at any hour, and personal follow-up during the times your team chooses.

Can I get help outside of business hours?

Absolutely. While your human team may be away, the AI agent continues to answer questions using your store's knowledge base. If the agent cannot fully resolve something, the chat is saved, and you can step in from the shared inbox when your next business hours begin. Customers won't have to wait for a reply.

What are the holiday support hours for handmade goods stores?

You control holiday coverage directly. Update your team's availability in the shared inbox to "away" and rely on AI agents to handle queries. Use custom actions to trigger seasonal messages, such as estimated shipping delays or holiday return policies, so your store communicates clearly even when your human team is off.