$50 free credit for new accounts - ends in

Claim $50

Setup

What are the rules at your hostels?

Chatref Team2 min read / Updated June 18, 2026

At our hostels, we prioritize safety and comfort. Quiet hours run from 10 PM to 7 AM, and a curfew applies after midnight. Guests must behave respectfully - disruptive behavior is not allowed. Alcohol is limited to common areas. For quick answers, our AI agent pulls from this knowledge base and tags your queries to help us spot trends.

Quiet Hours and Curfew

Quiet hours are in effect daily from 10 PM to 7 AM. During this window, all guests must keep noise to a minimum in rooms, hallways, and common areas. There is a strict curfew at midnight: all guests must be inside the hostel by then, unless a late return has been agreed in advance with reception. Repeated curfew violations can result in eviction.

Guest Behavior Policy

Guests are expected to behave in a respectful, considerate manner at all times. Disruptive activities like loud music, shouting, or horseplay are prohibited. Smoking is only allowed in designated outdoor areas. Any damage to hostel property will be charged to the responsible guest. Please report any safety concerns or misbehavior to our front desk immediately.

Alcohol Policy

Alcoholic beverages are permitted only in designated common areas (such as the lounge or terrace), not in dormitories. Drinking must remain moderate and responsible; excessive intoxication or underage drinking is strictly forbidden. No glass bottles are allowed in sleeping areas. The hostel reserves the right to confiscate alcohol if these rules are ignored.

Getting Help from Our AI Agent

Our AI agent is trained on this hostel’s entire knowledge base of rules, amenities, and local tips. Just type your question in the chat widget and you’ll get an instant, grounded answer - no guesswork. The agent also uses conversation tags to categorize what guests ask most, helping us spot gaps and improve our policies. If the agent cannot resolve your issue, staff are alerted right away.

FAQ

What are the quiet hours?

Quiet hours are from 10 PM to 7 AM every night. During this period, all guests must minimize noise to ensure everyone can sleep.

Can I have guests over?

No, non-staying guests are not allowed inside the hostel rooms or dorms. Friends may wait in public areas like the lobby, but only for brief visits.

Is there a curfew?

Yes, the hostel has a curfew from midnight onward. You must be inside the hostel before midnight unless you’ve made a prior arrangement with reception for a late return.

What is the policy on alcohol?

Alcohol is only allowed in designated common areas. It must be consumed responsibly, cannot be taken into dormitories, and underage drinking is strictly prohibited. Staff may remove alcohol if rules are broken.

Put this into practice

Chatref answers your customers from your own content, day and night. Add it to your site and go live in minutes – free to start.

Get started