How can Chatref customize support for real estate clients?

Every Chatref agent comes with built-in customization options that let you match a brokerage or agent’s visual identity. Change the primary color to your brand palette, upload a logo, and set the widget’s position on the page. For a real estate firm, this means the chat feels like a natural extension of the property listing site - distinctive, professional, and instantly familiar to buyers and sellers. One snippet embeds the widget on any page, giving every listing its own on-brand support channel.

Real estate conversations vary widely: first-time buyer questions, rental availability checks, seller valuation requests, or maintenance queries. Chatref’s conversation tags let you label chats automatically (via keyword rules) or manually from the shared inbox. Create tags like “buyer-lead”, “seller-lead”, “commercial-lease”, or “urgent-showing”. Tags surface in your inbox and analytics, so you quickly filter and prioritize, assign follow-ups, and measure what your audience actually asks - all while the AI itself keeps answering from your own property documents.

A single brokerage often manages residential sales, commercial leasing, and property management under one umbrella. Workspaces let you partition each line of business cleanly. Create a workspace for a high-end residential portfolio, another for a shopping center group, and a third for a development project - each with its own branded agent, training content, and conversation history. Invite only the relevant agents to each workspace, so no client data mingles and every team focuses on their own pipeline. Workspaces do not carry extra fees; you can spin up unlimited workspaces on any account.

When a visitor on a listing page asks “Is this property still available?” or “What are the HOA fees?”, the AI agent answers directly from the uploaded listing sheets, floor plans, and community documents - no guessing, no generic replies. Combine that grounded answering with a branded widget, tagged conversations that flag hot leads, and separate workspaces per portfolio, and you deliver a completely personalized service experience. Every client feels handled individually, while your team spends time only on deals that need a human touch.

How does Chatref customize the support experience?
Customization covers the look, feel, and behavior of each AI agent. You can change the widget’s primary color, upload a logo, rename the agent, set greeting messages, and choose the widget position. This branding is applied agent-by-agent, so each property collection or agent team can have its own visual identity.

Can Chatref create separate workspaces for different clients?
Yes. Workspaces are designed for multi-tenant use. You can set up unlimited workspaces - each with its own agent(s), training documents, tags, and inbox - all under one account. This keeps client data, conversation history, and reporting completely separate, with no extra fees.

What conversation tags does Chatref support?
Chatref supports both automatic and manual tagging. You define your own tag labels - such as “buyer”, “seller”, “tenant”, “urgent”, “new-lead” - and the system can apply them based on keywords or hand them to an agent to tag from the shared inbox. Tags are searchable and filterable, giving you clear visibility into what types of inquiries are coming in.