How does Chatref handle multilingual support for real estate clients?

Upload your real estate content once. Chatref’s multilingual AI handles queries in the language each client uses, whether it’s English, Spanish, Mandarin, or any of the 11 supported languages. There’s no duplicate training or manual translation. Your AI translation layer is automatic, grounded in your own property details and legal terms so answers stay accurate across borders.

Separate your global operations cleanly. Create a workspace for each real estate market, language group, or brokerage arm. Every workspace gets its own agents, training documents, and inbox, so your Paris team never mixes conversations with your Miami agents. Workspaces let you apply distinct brand voices and region-specific content while a single Chatref account manages everything.

When a complex negotiation or high-value lead needs a person, your team jumps into the same chat thread via the shared inbox. Agents see the entire conversation history, the language in use, and the documents the AI referenced. This means your multilingual team can take over without repeating questions, delivering seamless global support that builds trust with international buyers and sellers.

Can Chatref provide support in multiple languages?

Yes. Chatref’s multilingual feature routes chats through AI models trained for up to 11 languages. It answers from your uploaded content, so as long as your documents are available in a language, the agent responds in that language. There’s no separate translation step; the AI chooses the appropriate model automatically.

How does Chatref manage multilingual workspaces?

Each workspace is a self-contained environment where you can upload region-specific training material, assign dedicated agents, and isolate conversations by language or market. For a real estate firm, that might mean one workspace for North America and another for Latin America, each with its own inbox, brand styling, and document base. All workspaces run on one pay-as-you-go account.

What is the shared inbox feature in Chatref?

The shared inbox is a real-time view where your human agents see every AI conversation, regardless of language or workspace. They can read, reply, or take over any thread with full context – including chat history, referenced documents, and lead details captured in the chat. It turns your multilingual support into a connected team effort, not a scattered set of separate chats.