How do I manage different loan products in one system?

Upload all your lending guides, rate sheets, and policy documents to Chatref’s knowledge base. The AI agent retrieves answers only from the content you provide, so responses always reflect your real products. Add URLs, PDFs, or plain text for each loan category – personal loans, mortgages, auto loans, and others – to build a single source of truth.

Create dedicated AI agents for each loan product, or use one multi-skilled agent with clearly separated instruction sets. Within the playground, define how the agent handles questions about specific loans: which documents to reference, what tone to use, and when to collect borrower information. This ensures accurate responses for every product without any guesswork.

Set up custom actions to handle common lending tasks directly in the chat. An agent can collect applicant details, run eligibility checks against your criteria, or trigger a pre-qualification step – all while staying grounded in your product rules. For example, when a borrower asks about a mortgage rate, the agent can collect income and property information and then pass it to your back office.

Use the shared inbox and conversation tags to track inquiries across your full loan portfolio. Tag conversations by loan type, application stage, or urgency. Insights from chat data show what borrowers ask most often, helping you refine product documents, adjust agent instructions, and identify bottlenecks in your lending process.

How do I handle different loan types?
Add separate knowledge sources for each loan product inside a single Chatref workspace. You can then assign each AI agent to a specific document set, or use one agent with multiple routing rules. This keeps answers distinct for personal loans, mortgages, auto loans, and more, while managing everything in one place.

What’s the best way to configure loan products?
Start by uploading your complete product guide and rate sheet for a given loan type. In the agent settings, write a brief description of how the agent should respond – for example, “Answer using only the mortgage lending guide, and ask for credit score when the user requests a rate.” Test in the playground before deploying. No code is required, so you can refine configurations quickly as products change.

Can I manage entire loan portfolios?
Yes. Chatref’s conversation inbox and tagging system give you full visibility over every loan-related chat. You can tag conversations by product, status, or priority, and use the insights dashboard to see trends across your portfolio. With custom actions, agents can also hand off complex cases to your team with complete context, making portfolio management scalable and transparent.