Can I connect my support chat to my booking system?

Chatref’s website widget sits on your site and captures traveler questions. Custom actions then bridge the chat to your booking system’s API, turning a simple inquiry into a reservation update or a new lead. There’s no need to replace your existing travel agency software – the connection works behind the scenes, so your team can manage support and bookings in one flow.

Set up custom actions inside Chatref to let the AI agent change dates, add travelers, or cancel reservations directly in the chat. The agent follows your business rules and only triggers the actions you approve, keeping every update grounded in your actual booking data. No manual copying between tools – the chat handles it automatically.

Every chat can turn into a bookable lead. When a traveler asks about a trip but hasn’t booked yet, the widget’s lead-capture step collects their name, contact details, and travel preferences. Those details flow straight to your CRM or booking spreadsheet, so your sales team can follow up while the conversation is fresh.

Your travel support doesn’t have to stay on the website. Chatref’s omnichannel capability brings the same booking-aware agent to email, WhatsApp, or any channel you add. A traveler who starts on the web can continue the conversation on their phone, and the agent still sees their booking context, keeping service seamless across touchpoints.

How to link my chat widget to bookings?

Link your chat widget to bookings by setting up custom actions in Chatref. You define a webhook that calls your booking system’s API from the chat, so when a traveler asks about a reservation, the agent can fetch or update details on the fly. Chatref’s no-code interface makes the connection straightforward, no developer needed.

Can I update bookings directly from the chat?

Yes. Custom actions let the AI agent trigger updates in your booking system directly within the chat. You can change dates, add travelers, or cancel reservations, all while the conversation stays grounded in your own travel data and policies.

How to handle booking questions in the chat?

Chatref’s AI agent answers common booking questions using your travel documentation (policies, itineraries, FAQs). When a request requires human judgment or a complex update, the shared inbox allows your team to step in with full context, then hand back to the agent.

What integrations does my support software offer?

Chatref connects to any booking or CRM system that has a REST API through custom actions. It works with popular travel agency software like FareHarbor, Rezdy, or custom-built platforms. Additionally, the omnichannel feature means the same agent can answer questions from your website, email, or WhatsApp, all from one place.