How do I set up Chatref for my personal injury law practice?

Upload your personal injury law practice materials - PDF brochures, claim process documents, settlement FAQs, and your website's sitemap. Chatref's ai-agents build a knowledge base from these sources, so the chatbot only answers from your verified content, not from web searches. Your legal support automation tool instantly understands case types, statute of limitations, and what information a potential client needs to provide. Test responses right away in the live playground.

Move beyond simple Q&A. Use custom-actions to transform your personal injury law chatbot into an intake assistant. Configure it to collect accident details, contact information, and even trigger a follow-up email to your paralegal. Clients can begin a claim assessment without waiting for business hours - your law firm AI tools work around the clock while reducing repetitive manual data entry for your staff.

Not every inquiry fits automation. When a conversation exceeds the bot's comfort zone - like a complex liability question - Chatref's shared-inbox lets your team see the entire chat history and take over in real time with full context. No lost threads, no need to ask the client to repeat themselves. This human-AI partnership delivers personalized service while still deflecting routine queries.

As your practice grows, Chatref's true pay-as-you-go model scales with actual usage, not seat counts. Every new account starts with $50 in free credit (no credit card required), and credit never expires. You only pay for the chatbot responses you use, with no per-bot fees, no feature gates, and no cost during idle periods. That makes legal support automation affordable for solo practitioners and mid-sized firms alike.

What are the steps to integrate Chatref with my law firm's website?
After training your agent, copy the embeddable widget snippet from your Chatref dashboard and paste it into your website's HTML just before the closing </body> tag. It works on any site builder, and you can origin-allowlist your domains for security. The chatbot appears on every page automatically.

How can I customize Chatref to match my law firm's branding?
In the agent settings, you can adjust the widget's primary color, upload your logo, and write a custom greeting message that reflects your firm's tone. The widget adapts to your website's styling, so the experience feels native and professional.

Can Chatref handle multiple languages for my diverse client base?
Yes. Chatref's multilingual support covers up to 11 languages. The AI agent uses the same knowledge base to answer in the language a visitor types in, making it easy to serve Spanish, Mandarin, or other non-English-speaking clients without building separate bots.

How do I set up human handoff for complex legal inquiries?
Within the agent's configuration, enable the shared-inbox option. When a conversation triggers a handoff (for example, when a client mentions a multi-party accident), your team sees it appear in the real-time inbox. They can review the full chat, take over typing, and continue the same thread - maintaining continuity and trust.